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4.1 WHAT IF I SUSPECT A GAS LEAK
If you suspect a gas leak, turn off the gas supply at the gas
meter and contact your installer or local gas supplier. If you
require further advice please contact your nearest Vokèra office.
4.2 WHAT IF I HAVE FREQUENTLY TO TOP-UP
THE SYSTEM
If the system regularly requires topping-up, it may be indicative
of a leak. Please contact your installer and ask him to inspect
the system.
4.3 WHAT IF THE APPLIANCE IS DUE ITS AN-
NUAL SERVICE
Advice for tenants only
Your landlord should arrange for servicing.
Advice for homeowners
Please contact Vokèra Customer Service
(0844 3910999 (UK)
or 056 7755057 (ROI)
if you would prefer a Vokèra service
engineer or agent to service your appliance. Alternatively your
local GAS SAFE registered engineer may be able to service
the appliance for you.
4.4 - WHAT IF I NEED TO CALL AN ENGINEER
If you think your boiler may have developed a fault, please contact
your installer or Vokèra Customer Services
(0844 3910999 (UK)
or 056 7755057 (ROI)
have all your details to hand including
full address and postcode, relevant contact numbers, and your
completed appliance log book.
APPLIANCE STATUS LED AND FAULT CODES
Alarm type
Led RED Led YELLOW Led GREEN Action
Purge cycle mode active
NA BLINKING
BLINKING BLINKING
Alarm high limit thermostat
Final BLINKING
OFF
OFF
Reset appliance. Call
engineer if fault re-occurs
Alarm system water pressure
Final ON OFF
ON
Check/refill system pressure,
reset, check.
Call engineer if fault re-occurs
Alarm safety shutdown and/or
Final
ON
OFF
OFF
Reset appliance. Call
internal fault
engineer if fault re-occurs
Temporary fault
Temporary
OFF
OFF
BLINKING None
Service operation
NA
OFF
BLINKING OFF
None
Flame ON
NA
OFF
OFF
ON
None
Fault sensors
Final BLINKING OFF
BLINKING
Reset appliance. Call
engineer if fault re-occurs
Boiler stand-by
NA
OFF
OFF
BLINKING None
4. WHAT IF...