5
4.1 WHAT IF I SUSPECT A GAS LEAK
If you suspect a gas leak, turn off the gas supply at the gas
meter and contact your installer or local gas supplier. If you
require further advice please contact your nearest Vokèra of
fi
ce.
4.2 WHAT IF I HAVE FREQUENTLY TO TOP-UP
THE SYSTEM
If the system regularly requires topping-up, it may be indicative
of a leak. Please contact your installer and ask him to inspect
the system.
4.3 WHAT IF THE APPLIANCE IS DUE ITS AN-
NUAL SERVICE
Advice for tenants only
Your landlord should arrange for servicing.
FAULT CODES
4. WHAT IF...
Advice for homeowners
Please contact Vokèra Customer Service
(0844 3910999 (UK)
or 056 7755057 (ROI)
if you would prefer a Vokèra service
engineer or agent to service your appliance. Alternatively your
local GAS SAFE registered engineer may be able to service
the appliance for you.
4.4 - WHAT IF I NEED TO CALL AN ENGINEER
If you think your boiler may have developed a fault, please contact
your installer or Vokèra Customer Services
(0844 3910999 (UK)
or 056 7755057 (ROI)
have all your details to hand including
full address and postcode, relevant contact numbers, and your
completed appliance log book.
ALARM CODE
CAUSE
ACTION
_St
AUTOSTOP
Call Landlord
_CL
CALL FOR SERVICE
Call Landlord
A01
Ignition failure
Reset; ensure gas supply is turned on, if
problem persists, call engineer.
A02
Limit thermostat fault
Reset; ensure suf
fi
cient water pressure, if
problem persists, call engineer
A03
Fan tacho signal fault
Reset; if problem persists, call engineer
A04
Insuf
fi
cient system water pressure
Reset; ensure suf
fi
cient water pressure, if
problem persists, call engineer
A06
DHW thermistor fault
Reset; if problem persists, call engineer
A07
Primary (
fl
ow) thermistor fault
Reset; if problem persists, call engineer
A08
Primary (Return) thermistor fault
Reset; if problem persists, call engineer
A09
Flue thermistor over temperature or
fl
ue thermistor
counter fault
Reset; if problem persists, call engineer
A11
False
fl
ame
Temporary
A77
Low temperature thermostat fault
Reset; if problem persists, call engineer
P
Preheating function active
None
P
blinking
Preheating function running
None