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Warranty Information
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects
in materials and workmanship for a period of one (1) year of non-commercial usage
and ninety (90) days of commercial use. If a Product covered by this warranty is
determined to be defective within the warranty period, VIZIO will either repair or
replace the Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail:
[email protected] or via phone at 877 MY VIZIO (877.698.4946) from
6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday and
Sunday, Pacific Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE
OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER.
Proof of purchase in the form of a purchase receipt or copy thereof is required to
show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement
parts and Products may be new or recertified at VIZIO’s option and sole discretion.
Replacement parts and Products are warranted for the remaining portion of the
original warranty or for ninety (90) days from warranty service or replacement,
whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty
service. VIZIO is not responsible for transportation costs to the service center,
but VIZIO will cover return shipping to the customer. PRE-AUTHORIZATION IS
REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER
FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton
box and shipping material or packaging that affords an equal degree of protection.
VIZIO Technical Support will provide instructions for packing and shipping the
covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic damage,
normal wear and tear, improper operation, improper voltage supply or power
surges, signal issues, damages from shipping, acts of God, any type of customer
misuse, modifications or adjustments, as well as installation and set-up issues
or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine
maintenance are not covered. This one year limited warranty does not cover
Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR
DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET
FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND
DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE
FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL
LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS
OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE
WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other information, ALL
CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME
IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will
be restored to you configured as originally purchased. You will be responsible for
restoring all applicable data and passwords. Recovery and reinstallation of user
data is not covered under this Limited Warranty. In order to protect your personal
information, VIZIO recommends that you always clear all personal information
from the unit before it is serviced, regardless of the servicer.
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