31
Visit
help.c5k.info
for more information and support
8. Troubleshooting
This concludes the Quick Start Guide covering the basic functionality of your surveillance system. Should you encounter
any difficulties with your setting up and using your system, please first refer to the tables below.
Problem
Troubleshooting
Guide Ref.
The NVR won’t power on.
•
Ensure that the power cable is firmly connected to the recorder & wall socket.
•
Confirm that there is power from the outlet.
Section 1.2
The NVR is not being displayed
on the monitor.
•
Ensure the display cable is firmly connected to the recorder & monitor.
•
Ensure you have selected the correct input on your monitor.
•
Reset the NVR resolution by powering on the unit while holding SHIFT.
•
Test the recorder’s display output with different monitor.
Section 1.2
Cameras aren’t displaying live
video.
•
Ensure that you are not in playback mode, right mouse click to exit.
•
Ensure the camera is connected to the CAT5e or CAT6 cable, and the
camera has been terminated to TIA-568A or TIA-568B Standard.
•
Swap with known working cables and cameras to test.
Section 1.2
The NVR is not recording video.
•
Check Storage -> Record is set to “Auto”.
•
Check if the HDD is installed and properly connected.
•
Check that the recording method you have chosen to implement is in use.
-
Motion is not being detected or
recorded by the NVR or unable
to Smart Search.
•
Check that motion detection is enabled by navigating to Main Menu ->
Alarm | Alarm -> Video Detection -> Motion Detect. The Enable check
box should be switched on for all relevant channels.
•
Ensure that a period has been selected in the Recording Schedule for
motion detection recording and that the period is filled in yellow.
•
Check motion sensitivity and adjust motion detection area, see:
Main Menu -> Alarm -> Video Detect: Motion Detect -> Region Settings
Section 3.1.7
Cannot connect to NVR on
smartphone or tablet.
•
Ensure that the NVR & device are connected to the Internet and that the
connection is strong enough to receive video (min. 3G speeds).
•
Check that P2P is Online in Network -> P2P. If offline, turn DHCP on.
•
Ensure that the admin password is correct in the DMSS app
•
Ensure the extra stream settings are set to recommended settings.
Section 3.1.5
The recorder will not detect a
USB device for backup.
•
If a USB device is detected but you are unable to backup footage to it,
format it by using the Format button on the Backup page. NOTE: This
will erase all data on the USB
•
Ensure that the USB device is formatted to FAT32 or NTFS.
•
Try using another USB flash drive to test compatibility.
Section 5.1
Face Detection / IVS features are
not working correctly.
•
Check that Smart Plan is enabled.
•
Ensure that IVS (blue) recording schedules have been set up in Schedule.
•
Ensure that Enable has been checked for each rule on the IVS screen.
Section 3.1.7
Section 6.3
Area
Menu Navigation
Guide Ref.
NVR Security Setup
Main Menu -> Management-Account -> Security
Section 3.1.2
Changing General Settings
Main Menu -> Management-System -> General
Section 3.1.4
NVR Network Setup
Main Menu -> Management-Network -> TCP/IP
Section 3.1.5
P2P & Remote View Setup
Main Menu -> Management-Network -> P2P
Section 3.1.5
Configuring Cameras
Main Menu -> Management-Camera -> Camera List
Section 3.1.6
Changing Recording Schedule
Main Menu -> Management-Storage -> Schedule
Section 3.1.7
Accessing Playback Footage
Main Menu -> Playback
Section 4
Backing Up Footage
Main Menu -> Backup
Section 5
Intelligent Function Setup
Main Menu -> AI -> Parameters -> Smart Plan
Section 6
