Vigilant
MX1-Au
Operator Manual
Document: LT0439
Page
23 October 2018
Issue 1.73
10-4
Troubleshooting LCD Messages
LCD Message
Meaning/Cause(s)
Action
“ERROR: RAM TEST FAILED”
“
MX1
Keyboard VX.XX”
CONTEXT: LCD/Keyboard
start-up
Internal RAM failed test at
keypad start-up.
Microprocessor is probably
faulty. Point 1.7 (ram test) on
the keypad equipment is
probably also indicating fault
unless the fault is intermittent.
Re-start the keypad.
Contact service company.
Replace LCD/Keyboard
PCB.
“ERROR: UNABLE TO
RECEIVE CONFIG DATA”
“
MX1
Keyboard VX.XX”
CONTEXT: Message is
displayed on LCD in response to
a fault in the
MX1.
LCD/Keyboard comms are
OK but Controller won’t send
a valid config message to the
Keyboard.
Likely cause is that
LCD/Keyboard and Controller
board firmware versions are
incompatible.
Install compatible firmware
versions in LCD/Keyboard
and Controller.
Contact service company.
Shows
--Invalid--
on lines
prompting for user name and
PIN.
CONTEXT: Login Display
User code and PIN do not
match what is in the active
configuration data file.
Check the valid user code
and PINs for the active data
file.
“Invalid entry”
CONTEXT: Entering a number
The number is out of range.
Check that the point, zone or
SID number you are
entering is valid.
Display stuck at
“Loading Keyboard
Information…”
CONTEXT: Memory menu
Keyboard not responding to a
request for information. If the
keys and LCD are actually
functional then this may
indicate memory corruption or
software problem.
Power
MX1
down and up
again.
Check correct
LCD/Keyboard firmware
version is installed.
“Local database disallows
sending commands to this SID”
CONTEXT: Point or zone
command menu.
The configuration data file
specifies that this panel may
not send commands to the
remote panel.
“Long Battery Test”
CONTEXT: Battery Test menu
Automatic battery test is
currently active.
“Loop is busy. Try again
later”
CONTEXT: Device diagnostic
poll scan on the
MX
loop status
menu.
A diagnostic poll scan is
active on another display by
another operator.
Wait for the other operator to
exit the
MX
loop status
menu.
“Manual Test”
CONTEXT: Battery Test menu
Manual battery test is
currently active.
None.
“Not alarm testable”
CONTEXT: Point alarm test
The point is configured as
“not testable”. Check the
configuration data file.
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