Manual Voice Server Anuncio © 2009-2014 Vidicode®
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“All employees of our sales department are busy, please wait a moment
to be served.”
(E.g. transfer message 406)
Callers waiting will be transferred to the first free extension.
While waiting in the queue the caller can be informed about his
progress in the queue. This will happen if the messages 050 to 071 are
available.
A possible text for message 050 is:
“You are the first one in the queue to be served”
A possible text for message 051 is:
“There is one caller in the queue waiting before you”
A possible text for message 052 is:
“There are two callers in the queue waiting before you”
In between the Progress messages callers waiting in the queue will hear
beeps at regular intervals. The beeps can be replaced by “music on
hold”. Music on hold can be installed by uploading a file named
MUSIC.WAV to the Voice Server.
Please note that the call queue messages are not provided with the
Voice Server. You must record them using the procedure to record voice
prompts that we have already described.
There are two ways for the Anuncio to work with multiple extensions. It
can keep track of the extensions that go off hook (System 1), or it can
keep on trying the extensions (System 2). The difference between the
two systems is that with System 2 the PBX may be annoyed by all the
calls it gets because the Voice Server is trying to make the connection to
the extensions that serve the queue. The two systems are functionally
identical. System 1 has a drawback though: if the number of extensions
that serve the queue changes, the configuration of the Voice Server
must change too. If the number of extensions decreases while the Voice
Server does not know it, System 1 will behave just like System 2. If the
number of extensions increases without the Voice Server knowing, the
extra extensions will not receive calls. Therefore we recommend that
you use System 2.