Manual Voice Server Anuncio © 2009-2014 Vidicode®
10
1
Introduction
The main features of the Anuncio are:
Call Queuing, Call Transfer and Call Statistics.
There are two PC programs available: One to configure the Voice Server
Anuncio over the network and another for the Call Statistics, to analyse
and produce displays as graphic or numeric charts.
The set up of the Voice Server can be done with the Voice server
Configuration software or on the keyboard on the VS itself. For more
complex settings however, it is recommended to use the special Voice
server Configuration software. This software is connected with the
Anuncio through the LAN and is easy to use.
The Anuncio is normally connected between the NT (network
termination point) and the PBX. However, the Anuncio can also operate
"stand alone", connected only to the NTP or behind a PBX on a suitable
ISDN extension card.
Voice Server Anuncio is made for basic rate (BRI) or primary rate (PRI)
ISDN lines. There are three types available as desktop (BRI only) or 19”
models:
•
Voice Server PRI for one E1 line for up to 30 channels
•
Voice Server BRI for two S0 lines for up to 4 channels
•
Voice Server BRI for four S0 lines for up to 8 channels
A Voice Server always has an internal drive and a network interface.
This manual applies to all variations of the Voice Server Anuncio. The
operation is kept almost the same between models.
1.1
Basic functions
The Anuncio provides all common announcer services used in telephone
systems:
1.1.1
Call Transfer and Call Queue
The Anuncio can transfer a call to an extension. This can be automated
and influenced by the schedule or based on the selection in the call
attendant menu. When a call is transferred this can be announced with
a spoken message. When stations are busy the Voice Server can create a
queue of callers waiting to be served. The caller will be informed about
