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CONTACTING TECHNICAL SUPPORT
PROMISE Technical Support provides several support options for PROMISE users to access
information and updates. We encourage you to use one of our electronic services, which provide
product information updates for the most efficient service and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware and driver version numbers
• A description of the problem or situation
• System configuration information, including: motherboard and CPU type, hard drive models,
SAS/SATA/ATA/ATAPI drives & devices, and other controllers.
TECHNICAL SUPPORT SERVICES
PROMISE Online™ Website
http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
E-mail Support
Phone Support:
United States
+1 408 228 1400 option 4
Australia/New Zealand
+61-7-56999629
The Netherlands
+31 0 40 235 2600
Germany
+49 (0) 2 31 56 76 48 - 0
Italy
+39 0 6 367 126 26
Japan
+81-3-6801-8064
Taiwan
+886 3 578 0002
Beijing, China
+86 10 8857 8085 or 8095
Shanghai, China
+86 21 6249 4192, 4193, or 4199
Singapore
+65-3158-4344
Russian
+7-495-666-20-63