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Manufacturer’s limited warranty
Manufacturer’s limited warranty
Vertu provides this limited warranty to purchasers of the Vertu product(s)
included in the sales package ("Product").
Vertu warrants to you that, during the warranty period, Vertu or a Vertu
authorised service centre will, in a commercially reasonable time, remedy
defects in materials, design and workmanship free of charge. The Product
will be repaired or, should Vertu in its discretion deem it necessary,
replaced in accordance with this limited warranty (unless otherwise
required by law).
Warranty period
The warranty period starts at the time of the Product's original purchase by
the first end user. The Product may consist of several different parts, and
different parts may be covered by a different warranty period (hereinafter
"warranty period"). The different warranty periods are:
a. Twenty-four (24) months for the mobile device
b. Twelve (12) months for accessories (whether included in the mobile
device sales package or sold separately)
As far as your national laws permit, the warranty period will not be extended
or renewed or otherwise affected due to subsequent resale, or Vertu
authorised repair or replacement of the Product. However, part(s) repaired
or replaced during the warranty period will be warranted for the remainder
of the original warranty period, or for ninety (90) days from the date of repair
or replacement, whichever is longer.
How to get warranty service
If you wish to make a claim under this limited warranty, please return your
Product or the affected part (if it is not the entire Product) to a Vertu
authorised service centre. You can call Vertu Customer Service (national or
premium rates may apply) for further details on how to make a claim.
Information about Vertu authorised service centres and Vertu Customer
Service can be found in the sales package or at local Vertu web pages,
where available.
Any claim under this limited warranty is subject to you notifying Vertu or a
Vertu authorised service centre of the alleged defect within a reasonable
time of it having come to your attention, and in any event no later than
before the expiry of the warranty period.
When making a claim under this limited warranty, you will be required to
provide:
a. the Product (or the affected part) and
b. the original proof of purchase, which clearly indicates the name and
address of the seller, the date and place of purchase, the product type,
and the IMEI or other serial number.
What is not covered?
1. This limited warranty does not cover user manuals or any third party
software, settings, content, data or links, whether included or
downloaded in the Product, whether included during installation,
assembly or shipping, or at any other time in the delivery chain or
otherwise, and in any way acquired by you. Vertu does not warrant that
any Vertu software will meet your requirements, will work in combination
with any hardware or software provided by a third party, that the
operation of any software will be uninterrupted or error free, or that any
defects in the software are correctable or will be corrected.
2. This limited warranty does not cover a) normal wear and tear (including,
without limitation, wear and tear of camera lenses, batteries or displays),
b) defects caused by rough handling (including, without limitation,
defects caused by sharp items, by bending, compressing or dropping,
NOTE:
This limited warranty does not affect your legal (statutory)
rights under your applicable national laws relating to the sale of
consumer products.
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