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User guide
Related topic:
Answering calls
Intercom
Intercom is a useful feature in an office environment to quickly
connect with the operator or a secretary.
Intercom enables you to place an intercom call that is
answered automatically on the contact’s phone, as long as
the contact is not in an active call.
Note: Intercom is not available on all servers. Contact your
system administrator for more information.
Topics:
• State indicator of the Intercom key
• Placing an intercom call
• Picking up an incoming call from a target extension
• Answering an intercom call
State indicator of the Intercom key
You can get the intercom status by viewing the icon indicator of
the Intercom key.
Icons
Description
Icons
Description
Target extension
is available.
Target extension is ringing.
(callout)
Target extension
is dialing.
(talking)
Target extension is busy or
is in a call.
Target extension fails
to register.
Placing an intercom call
You can place an intercom call to quickly relay a message to
a contact.
The target phone plays a warning tone and automatically
answers the call in speakerphone (hands-free) mode by
default. When the target phone has an active call, the intercom
call is answered automatically after the active call ends.
Procedure:
1. Tap
Features
2. Tap
Intercom
3. Select the desired line key
4. Select
Intercom from the Type field
5. Select the desired line from the Account ID field
6. Optional: Enter the string that will display on the touch
screen in the Label field
Your system administrator can set your phone to use the
shared line.
Topics:
• State indicator of shared line
• Placing calls on a shared line
• Answering calls on a shared line
State indicator of a shared line
You can get the shared line’s status by viewing the icon
indicator of the shared line key.
The following table shows the icon indicators associated with
the shared line, and the corresponding descriptions:
Icons
Description
Icons
Description
The shared line is idle.
(monitoring
SCA phone)
The shared line is seized.
(flashing)
The shared line
receives an incoming
call.
(flashing)
The shared line is dialing.
The shared line is busy
or is in a call.
(local SCA
phone)
The call on the shared line
is placed on public hold.
The call on the shared
line is barged in by the
other shared line user.
(monitoring
SCA phone)
The call on the shared line
is placed on private hold.
In a multiparty call,
place the call on hold
locally.
Placing calls on a shared line
You can place one or multiple calls on a shared line.
The phone places a call on the first shared line key
automatically. You can select the desired shared line key
first and place a call using this key.
Related topic:
Placing calls
Answering calls on a shared line
You can answer one or more calls on the shared line.
When an incoming call arrives on the shared line, all the
registered phones will ring simultaneously, and the call can
be answered on any one of the phones. Incoming calls will
be distributed evenly among the available shared line keys.
Note: If the number of incoming calls is greater than
the configured line keys, the line keys will be used by
sequence circulation. Contact your system administrator
for more information.
