Troubleshooting
94
Verizon 4G LTE Broadband Router
Troubleshoot a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal routers contain a ping utility that sends an echo request packet to the
designated computer, smartphone or tablet, which responds with an echo reply.
Test the LAN Path to Your Router
To verify that the path to your router is set up correctly, ping the router from your computer.
To ping your router from a computer running Windows 95 or later:
1.
From the Windows toolbar, click
Start
, and select
Run
.
2.
Enter
ping
followed by the IP address of the router, as in this example:
ping 192.168.0.1
3.
Click
OK
.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not working correctly, you could have one of the following problems:
•
Wrong physical connections
-
Check if the LAN Port LED is lit. If the LED is off, follow the instructions in
Connecting to the Internet
on page 92.
-
Check that the corresponding link LEDs are lit for your network interface card and
for the hub ports (if any).
•
Wrong network configuration
-
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer or workstation.
-
Verify that the IP address for your router and your workstation are correct and that
the addresses are on the same subnetwork.
