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MS860G WiFi Manual
TROUBLESHOOTING
Problems and Solutions
Problem: Scanner doesn’t light up.
If the scanner does not emit a light when the trigger is
pressed, make sure the scanner is switched on (see
page 5), and/or that the battery is charged (see page
7)
Problem: Scanner lights up but doesn’t beep.
If the scanner emits a light, but doesn’t beep when
scanning a bar code, try bar codes of different
symbologies. If other types of bar codes scan properly,
then it might be that the scanner is not configured to
scan your particular symbology. If the scanner can
scan other bar codes of the same symbology, then
other parameters (such as minimum/maximum length,
etc.) may have to be adjusted. Insure that your bar
code has been created properly, with crisp edges and
start/stop sentinels. For instance, Code39 bar codes
require asterisk (*) start/stop sentinels at the
beginning and end of the data string (*123ABC*).
Avoid glossy surfaces or glossy inks for your bar
codes. A glossy black surface may be
indistinguishable from a white surface to your scanner
because of the reflected light. Try photocopying your
bar code and scanning the copy to determine if
glossiness may be a factor.
Problem: Scanner makes four high-low beeps when
at-tempting to scan.
The scanner has not been properly configured. A full
reset is required by scanning the “Factory Default” bar
code (see page 41), and switching the scanner off and
back on again (see page 2, item 4).
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