UC SIRIUSXM GUARDIAN™ — IF EQUIPPED (4C/4C NAV ONLY)
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Requirements
Vehicle must be properly equipped with the
SiriusXM Guardian™ system.
Vehicle must have an operable LTE (voice/
data) or 3G or 4G (data) network connection.
If using the Uconnect App to command your
vehicle, your device must be compatible and
be connected to an operable LTE (voice/
data) or 3G or 4G (data) network connection.
Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription
that includes the applicable feature.
An ignition cycle is required for some remote
commands, such as Remote Vehicle Start
and Remote Door Lock/ Unlock if following a
Remote Horn & Lights activation.
Your Remote Door Lock/Unlock request will
not be processed if the vehicle is in motion,
the ignition key is on or during an emergency
call.
NOTE:
The SiriusXM Guardian™ Care agents are
trained to help you with unlocking of your door
(for example, in an accidental lock-out).
All other Remote Services should be performed
via your Owner’s Site or through the Uconnect
App on your compatible device.
FAQs
1. How long does it take to unlock or lock the
door? Depending on various conditions, it
can take up to 3 minutes or more for the
request to get to your vehicle.
2. Which is faster, my Key Fob or the Uconnect
App? Your Key Fob will lock/unlock the door
more quickly, however its range is limited
and your Uconnect App comes in handy for
these and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile
devices, which is why security measures
have been engineered into the Uconnect
App. Asking for your username, password
and SiriusXM Guardian™ Security PIN are
required for the activation of Remote
services through your mobile device. It is
your responsibility to protect your
passwords and PINs.
4. Why can’t all mobile devices use the
Uconnect App? The Uconnect App is
compatible with most devices with the
Apple® and Android™ operating systems.
The capabilities of these devices allows us
to remotely command your vehicle. Other
operating systems may be supported in the
future.
5. Why is the Uconnect App running slow? The
Uconnect App relies on a mobile network
connection from your device to send
commands to your vehicle which must have
an operable LTE (voice/data) or 3G or 4G
(data) network connection. If either your
device or your vehicle is in an area with
below average coverage, it may take longer
to log in and send commands.
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