UC SIRIUSXM GUARDIAN™ — IF EQUIPPED (4C/4C NAV ONLY)
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2. Once a connection between the vehicle and
a SiriusXM Guardian™ Customer Care agent
is made, the SOS Call system will connect
your vehicle to a SiriusXM Guardian™
Customer Care agent who will stay on the
line with you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian™ Customer Care center may
be recorded or monitored for quality assurance
purposes. Through your enrollment in and use
of the SiriusXM Guardian™ services, you
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US
and that travel into Mexico and Canada may
have limited services. In particular, responses
to SOS calls or other emergency services may
be unavailable or very limited. Vehicles
purchased outside the United States and
Canada are unable to receive SiriusXM
Guardian™ services.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected:
The Rearview Mirror light will continuously be
illuminated red.
The screen will display the following message
“Vehicle phone requires service. Please
contact your dealer.”
An In-Vehicle Audio message will state
“Vehicle phone requires service. Please
contact your dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition key has been removed from the
ignition and the delayed accessories mode is
active.
The ignition key is in OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard
-
ware is damaged during a vehicle crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
LTE (voice/data) or 3G or 4G (data) coverage
and/or Global Positioning Satellite signals
are unavailable or obstructed.
Network congestion.
Weather.
Buildings, structures, geographic terrain, or
tunnels.
If your vehicle loses battery power for any
reason (including during or after an accident)
the SOS Call System, among other vehicle
systems, will not operate.
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