3. click get pricing.
You will be prompted to select a price plan that best suits your needs, based
on the number of employees who will use the system. The plans are delivered
via a monthly subscription. You can easily upgrade or downgrade your plan at
any time and all plans are month-to-month.
4. click the Sign up button for the plan that you select.
The Sign Up screen will appear, prompting you to create your login page, enter
the clock administrator, and sign up (enter billing information). See below for
more information.
create Your login page—This step allows you to customize your uAttend login
page, which you and your employees will use to log in to the system. Specify an
easy URL extension (web address) for you to remember. You might wish to use a
shortened version of your company name. The URL extension cannot be longer than
20 letters or numbers and cannot contain special characters or spaces.
enter clock Administrator—This step allows you to enter information for the clock
administrator. This is the person who will have full access to the account and is
required to set up and manage the account. Supervisors and users will be added
later.
Sign up—This step allows you to enter billing information for the service. Enter
the billing name, billing address, and credit card information that you wish to use.
This information will be stored on our system (encrypted and secure) for recurring
monthly billing. All plans come with a 30-day money back guarantee, if you are not
satisfied. When you have entered all information, click create my account.
3
30
7.0 troubLeshooting
See the following table for help with error messages you might encounter with the
CB1000, CB2000, BN1500, or BN2500 timeclocks.
ERROR MESSAGE
NOTES
device id error
this messAge dispLAys When the
timecLock hAs not been Linked to
A uAttend Account.
net not found
this messAge dispLAys if the
timecLock is not currentLy
pLugged into Any netWorking
device, or the netWorking device
it is pLugged into is turned off
or is not functioning correctLy.
check to mAke sure thAt:
• Your network allows DHCP
connections.
• tHe network is not beHinD
A fireWALL thAt bLocks
communicAtion on port 80.
sorry, deALer id not
found
trAckmytime.com WiLL report
this error if the deALer id
you entered is not vALid.
pLeAse contAct your deALer
representAtive for AssistAnce.
unsuccessfuL Login
When you Attempt to Log in to
trAckmytime.com, the Login form
refreshes. this indicAtes thAt the
usernAme/pAssWord combinAtion
thAt you entered WAs not
correct.
if you hAve forgotten your
usernAme And/or pAssWord, cLick
on the
EmAIL uSERNAmE/PASSwORd
Link At the top of the pAge.
sorry, user not found this messAge dispLAys if A user
Attempts to punch in, but their
fingerprint id hAs not been
Assigned to their user profiLe.
sorry, user not
verified
this messAge dispLAys if A user
Attempts to punch in, but their
fingerprint tempLAte hAs not
been registered.
