14
Manufacturer’s terms of warranty
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the
appliance which are based on material or production faults.
In addition to this, the statutory warranty claims against the
seller remain valid.
A claim under warranty shall not pertain
– for parts subject to wear and in cases of natural wear and
tear,
– as a result of using components in the units that are not
original Truma parts,
– for gas pressure regulation systems as a result of damage
by foreign substances (e.g. oils, plasticisers) in the gas,
– as a consequence of failure to respect Truma instructions
for installation and use,
– as a consequence of improper handling,
– as a consequence of improper transport packing.
2. Scope of warranty
The warranty is valid for malfunctions as stated under item 1,
which occur within 24 months after conclusion of the pur-
chase agreement between the seller and the final consumer.
The manufacturers will make good such defects by subse-
quent fulfilment, i.e. at their discretion either by repair or
replacement. In the event of manufacturers providing service
under warranty, the term of the warranty shall not recom-
mence anew with regard to the repaired or replaced parts;
rather, the old warranty period shall continue to run. More
extensive claims, in particular claims for compensatory dam-
ages by purchasers or third parties, shall be excluded. This
does not affect the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. The warranty does not cover customer service work
in other countries.
Additional costs based on complicated removal and installa-
tion conditions of the appliance (e.g. removal of furniture or
parts of the vehicle body) do not come under warranty.
3. Raising the case of warranty
The manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co. KG
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
Always notify the Truma Service Centre or one of our author-
ised service partners if problems are encountered (see Truma
Service book or www.truma.com). Please describe you com-
plaint in detail and state the factory number of the device and
the purchase date.
In order for the manufacturer to be able to determine whether
an incident subject to guarantee has occurred, the end user
must, at his own risk, bring or send the device to the manu-
facturer. If there is damage to heat exchangers, the gas pres-
sure regulator must also be sent back to the factory.
Air conditioners:
To avoid transportation damage, the unit may only be sent to
the Truma Service Centre Germany or one of our authorised
service partners if agreed beforehand. Otherwise the sender
bears the risk for any transportation damage.
Please send all shipment to the factory as freight. In cases
under guarantee, the works shall bear the transport costs or
the costs of delivery and return. If the damage is deemed not
to be a warranty case, the manufacturer shall notify the cus-
tomer and shall specify repair costs which shall not be borne
by the manufacturer; in this case, the customer shall also bear
the shipping costs.
