13R
Service
Before returning your Inverter/Charger for service, follow these steps: 1.) Review the installation and operation instructions to ensure that
the service problem does not originate from a misreading of the instructions. Also, check that the circuit breaker(s) are not tripped.* 2.) If
the problem continues, do not contact or return the Inverter/Charger to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service tech-
nician will ask for the Inverter/Charger’s model number, serial number and purchase date and will attempt to correct the problem over the
phone. 3.) If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is
required for service. Securely pack the Inverter/Charger to avoid damage during shipping. Do not use Styrofoam beads for packaging.**
Any damages (direct, indirect, special, incidental or consequential) to the Inverter/Charger incurred during shipment to Tripp Lite or an
authorized Tripp Lite service center is not covered under warranty. Inverter/Chargers shipped to Tripp Lite or an authorized Tripp Lite serv-
ice center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the Inverter/Charger is with-
in the warranty period, enclose a copy of your sales receipt. Return the Inverter/Charger for service using an insured carrier to the address
given to you by the Tripp Lite service technician.
* This is a common cause of service inquiries which can be easily remedied by following the resetting instructions in this manual. ** If you require packaging, the technician can arrange to send you proper packaging.
Your Inverter/Charger requires no maintenance and contains no user-serviceable or replaceable parts, but should be kept dry at all times.
Periodically check, clean and tighten all cable connections, as necessary, both at the unit and at the battery.
Maintenance
Troubleshooting
SYMPTOM
PROBLEMS
CORRECTIONS
No AC Output
Unit is not properly connected to utility power
Connect unit to utility power.
(All Indicator Lights are OFF)
Operating Mode Switch is set to “OFF” and AC input
Set Operating Mode Switch to “AUTO/REMOTE” or “CHARGE ONLY”.
is present.
This is normal when the Operating Mode Switch is set to
No correction is required. AC output will return when AC input
“CHARGE ONLY” and AC input is absent.
returns. Set Operating Mode Switch to “AUTO/REMOTE” if you
require AC output.
Circuit breaker is tripped.
Reset circuit breaker.
Unit has shut down due to battery overcharge (preventing
Disconnect any auxiliary chargers. Reset by moving Operating Mode
battery damage). The problem may be with connected
Switch to “OFF”. Wait 1 minute and switch to “AUTO/REMOTE” or
auxiliary chargers, if any, or with the unit’s charger.
“CHARGE ONLY.” If unit remains in shutdown mode after several
attempts to reset, contact Tripp Lite Customer Service for assistance.
Unit has shut down due to excessive battery discharge.
Use an auxiliary charger* to raise battery voltage. Check external
battery connections and fuse. Unit automatically resets when
condition is cleared.
Unit has shut down due to overload.
Reduce load. Reset by moving Operating Mode Switch to “OFF”.
Wait 1 minute. Switch to “AUTO/REMOTE” or “CHARGE ONLY”.
Battery Not Recharging
Connected batteries are dead.
Check and replace old batteries.
(AC Input Present)
Battery fuse* is blown.
Check and replace fuse.*
Battery cabling* is loose.
Check and tighten or replace cabling.*
Unit has shut down due to battery overcharge (preventing
Disconnect any auxiliary chargers. Reset by moving Operating Mode
battery damage). The problem may be with connected
Switch to “OFF”. Wait 1 minute and switch to “AUTO/REMOTE” or
auxiliary chargers, if any, or with the unit’s charger.
or “CHARGE ONLY.” If unit remains in shutdown mode after several
attempts to reset, contact Tripp Lite Customer Service for assistance.
Input circuit breaker is tripped.
Reset circuit breaker.
All Three “BATT VOLT/CHRG CURR”
Battery is excessively discharged. Unit will shut down to
Use an auxiliary charger* to raise battery voltage. Check external
LEDs are slowly flashing (½ second
prevent battery damage.
battery connections and fuse. Unit automatically resets when
flashes) with Operating Mode Switch in
condition is cleared.
the “AUTO/REMOTE” position.
All Three “BATT VOLT/CHRG CURR”
Battery is overcharged. Unit will shut down to prevent
Disconnect any auxiliary chargers. Reset by moving Operating Mode
LEDs are rapidly flashing (¼ second
battery damage. The problem may be with connected auxiliary
Switch to “OFF”. Wait 1 minute and switch to “AUTO/REMOTE.”
flashes) with Operating Mode Switch in
chargers, if any, or with the unit’s charger.
If unit remains in shutdown mode after several attempts to reset,
the “AUTO/REMOTE” position.
contact Tripp Lite Customer Service for assistance.
Red “LOW” Battery Indicator Light is
Battery voltage is low. Unit has shut down
If AC power (utility- or generator-supplied) is present, the unit will
flashing with Operating Mode Switch in the
to protect battery from damage.
automatically reset itself and start recharging connected batteries.
”AUTO/REMOTE” position.
However, if an external charger is used to recharge the batteries,
you will need to manually reset the unit by moving the Operating
Mode Switch to “OFF” for two seconds then returning it to
“AUTO/REMOTE”.
False reading due to undersized or
Use sufficient size DC cable sufficiently connected to
insufficiently connected DC cabling.
Inverter/Charger.
Red “LOAD” Operation
Inverter is overloaded. Unit will automatically shut down
Reduce load. Reset by moving Operating Mode Switch to “OFF”.
Indicator Light flashing
after 5 seconds.
Wait 1 minute. Switch to “AUTO/REMOTE” or “CHARGE ONLY”.
* User-supplied.
Try these remedies for common Inverter/Charger problems before calling for assistance. Call Tripp Lite Customer Service at (773) 869-1234
before returning your unit for service.
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