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The installation process is complete! Before you
leave the vehicle, test the system to verify the
antenna works properly. Then give the Customer
Welcome Kit and all manuals to the customer
and explain how to use the system. Also be sure
the customer understands the following:
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• The receiver must be activated before it can
decode satellite TV signals. Refer to Figure 24
for activation details.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
overpasses, and mountains (see Figure 25).
The TracVision system will not work inside a
garage. Heavy rain or snow might also
temporarily interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect satellite TV reception.
•
(DISH 1000 only)
You may need to change
the operating mode when traveling between
regions (see page 12 for details).
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
or
refer to the
Product Registration Form for details.
• The vehicle must be located within the
selected satellite’s coverage area. To view
satellite coverage maps, visit:
.
CAUTION
In the unlikely event that you need to
remove the radome, remove power from the
antenna first because the antenna’s moving
parts can cause injury.
WARNING
It is dangerous to watch TV while driving a
vehicle. While the vehicle is in motion, the
system is intended for passenger use only.
Figure 24: Receiver Activation
Service:
Call to Activate:
DISH
1-866-399-8509
(Mon.-Fri., 8:30 am - 5 pm ET)
DIRECTV
1-866-551-8004
(24 hours, 7 days a week)
Blocked
!
Figure 25: Blockage Example
Educate the Customer
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