35
Troubleshooting & Maintenance
5.375 x 8.375 ver 3.1
Troubleshooting & Maintenance
If you experience any of the following difficulties while using this unit, check the list below
before consulting your nearest Toshiba dealer.
Problem: Solution:
No reaction to the remote
control.
Connect the product to a live power outlet.
Point the remote control at the product.
Insert the battery correctly.
Insert a new battery in the remote control.
No video signal on the display
device.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution.
Set TV System of the TV correctly.
No video output through the
VIDEO OUTPUT jack.
Set the Resolution of the HDMI
®
to 480i or 480p.
Incorrect or no audio/video
signal on the amplifier/display
device via the HDMI
®
cable.
If the unit is connected to an unauthorized display device
with an HDMI
®
cable, the audio/video signal may not be
output.
Ensure the amplifier/display devices setting match the
Blu-ray Disc™/DVD Player.
No high-definition video signal
on the TV.
Does the disc contain high-definition video?
High-definition video is not available when the disc does not
contain it.
Does the TV support high-definition video? High-definition
video is not available when the TV does not support it.
No audio signal from the
loudspeakers of the TV.
Assign the audio input of the TV to the corresponding video
input.
No audio signal from the
loudspeakers of the audio
system.
Turn on the audio system.
Set the audio system to the correct external input.
Increase the volume level of the audio system.
Cannot play back a disc.
Make sure that the Blu-ray Disc™/DVD Player supports the
disc type.
Make sure that the Blu-ray Disc™/DVD Player supports the
region code of the DVD or Blu-ray Disc™.
For DVD+RW/+R or DVD-RW/-R, make sure that the disc is
finalized.
Clean the disc.
