Chapter 8: Troubleshooting
55
Sound problems
•
Check the antenna/cable connections (
Chapter
2).
•
The station may have broadcast difficulties. Try
another channel.
•
The sound may be muted. Press
VOLUME
.
•
If you hear no sound, try setting the
MTS
feature
to
Stereo
mode (
page 38).
•
If you are not receiving a second audio program
from a known SAP source, make sure the
MTS
feature is set to
SAP
mode (
page 38).
•
If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the
MTS
feature to
Stereo
mode (
page 38).
Remote control problems
•
Remove all obstructions between the remote
control and the TV.
•
The remote control batteries may be dead.
Replace the batteries (
page 21).
•
If the TV still does not act as expected, use the
Reset Factory Defaults procedure (
page 28).
Channel tuning problems
•
The channel may have been erased from the
channel memory by the
Programming channels
automatically
feature. Add the channel to the
channel memory (
page 26).
•
The channel may be blocked by the
LOCK
feature. Unblock the channel (
page 42).
•
If you are unable to tune digital channels, check
the antenna configuration (
page 25). If you
are still unable to tune digital channels, clear all
channels from the channel list and reprogram
channels into the channel memory (
page 26).
If you are still unable to tune digital channels,
use the Reset Factory Defaults procedure (
page 28). Also see “TV stops responding to
controls” and “Other problems” (
page 54).
Closed caption problems
•
If the program or video you selected is not
closed-captioned, no captions will display (
page 37).
•
If text is not available, a black rectangle may
appear. If this happens, turn off the closed
caption feature (
page 37).
•
A closed-caption signal may not display
correctly in the following situations: a) when
a videotape has been dubbed; b) when the
signal reception is weak; or c) when the signal
reception is nonstandard (
page 37).
Rating blocking (V-Chip) problems
•
If you forget your PIN code: While the PIN code
entering screen is displayed, press
four times
within 5 seconds. The PIN code you previously
stored will be cleared (
page 39).
No REGZA-LINK
®
operation
•
The REGZA-LINK
®
feature is available for
Toshiba REGZA-LINK
®
compatible devices.
•
Make sure the HDMI cables with the HDMI
Logo (
) are used.
•
When the connected REGZA-LINK
®
device
does not work correctly after you have changed
settings of the device, turn off your TV and
unplug the power cord, then plug and turn on
again.
•
If several devices are connected, REGZA-LINK
®
feature may not operate properly.
•
Read the instruction manual furnished with the
connected REGZA-LINK
®
device.
HDMI problems
For HDMI cables
•
Make sure to use cables with the HDMI Logo
(
) (
page 14).
For Legacy source
•
Some legacy HDMI sources may not work
properly with the latest HDMI TV products, due
to new standard adoption.
Media Player problems
•
Make sure that devices are connected correctly.
•
Incorrect behavior may occur with a USB HUB
connection.
•
Photo files that was processed and edited by
using the PC’s application software may not be
able to be viewed.
•
The TV may select one format automatically and
play it when contents that support two or more
formats are played.
•
Confirm contents of USB storage device are
formats that correspond with this TV
(
page 44).
