www.mythinkcar.com
THINKTOOL Pros+/Pros
31
Q: Why can’t make register?
Q: Why can’t log in?
Q: Why can't activate the equipment?
Q: Notes: the equipment is not activated during update software ?
Passible reasons
Solution
The equipment isn’t connected
Please make sure the network is connected
Notes that your email has been
registered.
Use another email for register or log in with the username
registered by the email (If you forget the username, you
can retrieve it by email)
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code during the registration
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again
Passible reasons
Solution
The equipment isn’t connected
Please make sure the network is connected
The user name or password is
incorrect
Check the user name and password
Contact THINKCAR after-sales service or regional sales
to retrieve the user name and password
Server problem
Server maintenance, please try again later
Passible reasons
Solution
The equipment isn’t connected
Make sure the network is connected
The serial number and activation code
are inputted wrong
Check the serial number and activation code and make
sure they are correct (Serial number 12 digits, activation
code 8 digits).
The activation code is invalid
Contact THINKCAR after-sales service or regional sales
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Contact THINKCAR after-sales service or regional sales
Passible reasons
Solution
The VCI connector may not be
activated during registration
Use the serial number and activation code to activate the
connector
Steps are as follows: Click [Settings]-[Connector
Activation]
Enter the correct serial number and activation code in the
interface, and click [Activate].
