26 | Troubleshooting
DeviceLink Connect
Factory
Resetting
Device
I need to factory
reset my DeviceLink
Connect.
Factory Reset
Procedure without
Commissioner
Application.
Steps to Factory Reset:
1.
With the mote powered ON and within five (5)
minutes of booting the device, press and release
the Action button.
2.
Wait 1 sec, then press and release the Action
button again.
3.
Wait 1 sec, then press and hold (do not release)
the Action button on this third press.
4.
Wait ~25 sec, with the Action button still
pressed, then turn the mote OFF via switch.
5.
If successful, the lights will turn red and flash as
the device returns to factory defaults, then the
mote will power off (you can release the Action
button once the light sequence begins).
6.
If unsuccessful, the mote will just turn off. If this
happens, release the action button, turn the
mote back on, wait until it is fully booted, and
repeat the process.
Instrument
Connect
I am unable to share
my connected
DeviceLink Connect
via the Collections
method.
User type
Devices can only be shared on InstrumentConnect
by Admin users of the device(s).
Instrument
Connect
I've accepted my
new device per the
notification in
InstrumentConnect,
but I am not seeing
the new device.
Page has not been
refreshed.
Refresh the InstrumentConnect web browser page
and/or application window. If after a refresh, your
device does not appear, log out and back into the
application. If it still does not appear, contact
technical support.
Instrument
Connect
I'm seeing “--” for
data in my web/
mobile application
dashboard.
Data is unavailable.
When data is not received for a given timestamp, it
will appear as “- -” in InstrumentConnect. This is by
design to present the most accurate depiction of
data. This will occur for certain telemetry readings
from instruments connected via serial connection. It
could also occur on independent sensor readings if/
when the selected frequency of data transmission is
greater that 1 minute intervals. Subsequent reading
should appear during future timestamps. Refer to the
data charts to view the most recently received,
actual, data for the data series.
Mobile
Application
My mobile
application logs me
out automatically.
Automatic log out
timing for
InstrumentConnect
mobile application.
There is a 6 hour timeout for the application when
there is no activity. However, you will continue to
receive push notifications for events and alarms,
even if you have been logged out of the application.
Symptom
Issue
Potential Cause
Solution
