ThermoFisher Scientific DeviceLink Connect, Инструкция по настройке и установке

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DeviceLink Connect Troubleshooting | 25
Troubleshooting
This section is a guide to troubleshooting general operational problems.
Symptom Issue Potential Cause Solution
Data
Transmission
The frequency at
which data is
reported from my
serial cable
connected
instrument is
1 min, but I have
selected a different
frequency during
the setup/
commissioning
process.
Serial port connected
instrument.
This is expected. When using a serial connection to
extract information from your instrument, the data
transmission is restricted to the logging frequency of
the information on the instrument itself. The logging
frequency on instruments is every 1 minute and
cannot be changed, regardless of selection during
the commissioning process.
Data
Transmission
I am missing data
after a network
disruption.
Data backfill delay.
When the network connection is interrupted (power
outage/network loss), the DeviceLink Connect mote
logs data internally. Once the network connection is
restored, this logged data is pushed to the cloud.
Depending on the duration of the network outage
and subsequently the amount of data needing to be
backfilled to the cloud, the backfill process may take
several hours to occur.
Deployment /
Commissioner
I press “Deploy”
and the system will
not complete (go
Green).
Network ports not
open.
Ports 80 and 443 must be open on the network for
inbound/outbound to allow for the communication
between the DeviceLink Connect and the Thermo
Fisher Cloud. Configuring the ports open on
outbound only may still yield an issue as the device
must receive a confirmation, inbound, from the
network.
Network is
intermittently down. Return to the Wi-Fi screen to ensure the network is
active.
No sensor connected.
You must have at least one active sensor connected
and transmitting data to complete commissioning.
Ensure at least one sensor is connected.
Other. Contact technical support.
Factory
Resetting
Device I need to factory
reset my DeviceLink
Connect.
Factory Reset
Procedure via
Commissioner
Application.
Follow the Getting Started section to access your
Commissioner Application. From the left navigation
menu in the application, open the “Quality Control”
section. From this section you will see the perform
Factory Reset option. Once a Factory Reset is
conducted, it is recommended to power cycle the
device.