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Troubleshooting Software Problems
The OMNIC software automatically and continuously checks the
status of the system. If a problem is found, a message automatically
appears giving you access to more information. This chapter lists
some simple troubleshooting measures you can take to solve
software problems with OMNIC. If the action does not solve the
problem, contact technical support.
In OMNIC Help Topics find “troubleshooting” in the Index and go
to “Troubleshooting” for more information.
Problem Possible
Cause
Solution
After data collection, a message
says the sample and background
spectra have the wrong
resolution.
The resolution of the current
background spectrum does not
match the resolution selected for the
sample spectrum collection.
Change the Resolution to match
the background and collect the
spectrum again. Use the
Resolution parameter on the
Collect tab of the Experiment
Setup dialog box.
The Quantify command is
dimmed.
No quantitative analysis method is
selected.
No spectrum is selected.
The quantitative analysis method is
not appropriate for the selected
spectrum.
Select a quantitative analysis
method using Quant Setup in the
Analyze menu.
Select a single spectrum.
Select an appropriate method for
the selected spectrum.
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