26
• Impaq
®
300 Blu-ray
Troubleshooting
The following advice should help you to solve problems. If this doesn’t work, please contact our hotline (see page 3).
Take note of the warranty instructions.
Problem
Possible cause
Solution
The device doesn’t work,
the display is dark.
No power supply.
Check that the power plug is properly seated.
Check the function of the socket with another
device.
No CD/DVD/BD playback. No disc inserted.
Insert a CD/DVD/BD.
Disc inserted upside down.
Insert the disc with the labelled side up.
Region code of the DVD/BD does not cor-
respond to the device.
Insert DVD/BD with the correct region code.
CD/DVD/BD damaged or dirty.
Clean or change the disc.
Condensation in the device.
Remove the disc and do not use the device for
one to two hours.
No picture
The television is not turned on.
Turn on the television.
The wrong AV input jack has been se-
lected on the television.
Select the right AV input jack on the television
(e.g. HDMI 1).
Incorrect HDMI resolution set on the
receiver.
Check the settings and if applicable, change
the resolution with the button
52
“Resolution”.
To get a picture, create a video link to the
television set via
20
VIDEO (see page 11).
The connector cable is incorrectly wired or
loose.
Correct the cable connections.
Connector cable damaged.
Replace the connector cable.
Picture fuzzy/distorted.
CD/DVD/BD damaged or dirty.
Clean or change disc.
Incorrect colour standard (PAL/NTSC) set.
Set the correct colour standard (PAL/NTSC).
PAL is the correct standard in Germany and
Western Europe (except in France) (see page
15).
Fault caused by interconnected devices
such as video recorders.
Connect the devices directly.
The television does not support the resolu-
tion.
Deactivate movie mode (see page 15).
“NO DISC” on the display. CD/DVD/BD damaged, dirty, incompatible
or inserted the wrong way around.
Clean or change disc.
Skipping to the next track
or chapter doesn’t work.
Some DVDs/Blu-rays do not permit skip-
ping, for example, when the warning is
shown at the beginning.
Continue playback.
The DVD/Blu-ray only has one chapter.
Alternative: Use fast forward or skip to a
placemarker (see page 23).
No audio output or not
all audio channels are
audible.
Speaker incorrectly wired.
Check and correct wiring.
Audio settings incorrect.
Set the audio correctly (see page 15 and 18).
Incorrect disc audio track selected.
Push the button
53
“Audio” and select another
audio language.
Receiver muted (“MUTE”).
Push the button
36
to deactivate mute.
The playback speed is accelerated or
slowed down.
Switch to normal playback with the PLAY
button.
No or distorted music
playback.
The data storage device contains fi les in a
format other than MP3 or WMA.
Delete the incorrect fi les.
File damaged.
Delete or skip fi le.
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91768 GB 20120611.indd 26
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