SX5 TROUBLESHOOTING
Telephone Service is Not Working (Cannot make or receive calls)
· Make sure the SX5 powered on properly.
· Make sure any equipment that is externally connected to the SX5 is correctly connected.
· Test any externally connected equipment on a known system to verify operation.
· Do you have the antenna connected? If not, connect the antenna.
· Is service established with a service provider? If so, is there any service provider issue. Your
service may be disconnected or not functioning properly. Contact your service provider is you
think this is the problem.
Unable to Receive Calls
· Is the handset on the cradle? If not, place the handset on the cradle and try again.
· Is the SX5 making a loud repetitive tone (ROH)? Then either speakerphone or the handset is
off hook. Hang-up and try again.
Unable to Make Calls
· If you do not hear standard dial tone when off hook, then your service has a problem. Contact
your service provider is you think this is the problem.
· Do you have telephone extensions connected to the SX5? If so, one of those may be off hook
(the display will show this information).
Unable to Send or Receive Analog Fax Calls
· Is your fax machine connected properly? You may have the fax machine connected to the
wrong RJ-11 jack of the SX5. Make sure it is connected to the jack with no symbol (no phone
icon). If you want to use the SX5 in single jack mode, please refer to the fax section of this
manual for proper setup.
· Do you have fax service on your wireless account? Contact your service provider for more
information.
· Do you have good signal strength? If you signal is low it may affect faxing. Try repositioning the
unit or obtaining a direction high gain external antenna.
Unable to Send or Receive Circuit Switched Data (CSD) Calls
· Is your computer connected to the serial port of the SX5? If not, connect the computer with an
appropriate RS232 DB-9 cable.
· Do you have CSD service on your wireless account? Contact your service provider for more
information.
· Is your computer configured properly to access data service with the SX5? Please reference
the data sections of this manual for proper setup.
Unable to Connect to GPRS Service
· Is your computer connected to the serial port of the SX5? If not, connect the computer with an
appropriate RS232 DB-9 cable.
· Do you have GPRS service on your account? Contact your service provider for information.
· Is your computer configured properly to access GPRS with the SX5? Please reference the data
sections of this manual for proper setup or your GPRS feature or see the setup wizard help file
for more information.
· You cannot pass the dialing sequence of the connection. Make sure that DTE Fallback is
disabled. See the data section of the manual for more information.
· You can dial the connection but cannot authenticate with the network. There may be a network
or account setup problem. Contact your service provider for more information.
Moisture or Ventilation Problems
· Is moisture forming on or around the SX5? Remove any moisture with a clean dry towel and
move the unit to a well ventilated area. Review the Temperature and Environment section of
this manual for more information.
No Power
· Is the power supply connected to the unit? Make sure power is available and that the power
supply is properly connected to the SX5.
· The power supply is connected but the unit still has no power. Make sure the circuit is
functioning to the power supply. Check breakers & contact your power company. Power may be
off at location.
Phonecell
®
SX5 GSM
25
User Manual
