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Telstra VVX 410 Call Centre Phone Guide | November 2015 

 

Page 10 

Telstra VVX410 Call Centre Phone Guide

 

 

 

Select Message Centre (this will 
direct you to 

your voicemail, where 

you will follow the prompts to retrieve 
your messages 

 

1

... Listen to your messages 

2

... Change your mailbox Busy greeting 

3

... Change your mailbox No Answer greeting 

5

... Compose and send a new message 

7

... Delete all messages 

8

... Modify the message deposit settings for 

your mailbox 
*... Go to the CommPilot Voice Portal 
#... Repeat this menu 

 

 

New messages flagged as urgent are played 
first. 
The message envelope for each message is 
played first (time and date, sender if known), 
followed by the message itself. 
Use your keypad as follows to browse your 
messages (you can interrupt the message or 
envelope to perform any function): 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ERASE 

 

CALL  

BACK

 

 

MORE 

OPTIONS

 

 

 

 

 

 

 

 

BACK TO 
MAILBOX

 

 

 

 

 

 

#... Save this message 
7... Erase this message 
2... Repeat this message 
4... Return to previous message 
5... Play the message envelope 
6... Go to the next message 
8... Call back the caller 
9... Hear additional options 
*... Go back to the previous menu 

Содержание VVX410

Страница 1: ... will not be visible Note 3 This is only required for phones that are on DMS Device Management System platform Use the Page Indicator icon if there are multiple pages to move through the pages Alternatively you can Swipe the screen to display additional icons New Call Press New Call to display Dialler From the Dialler you can enter a number or URL and place a call From the Dialler you can access t...

Страница 2: ...is idle to adjust the Ringer volume press the volume buttons Line View is your phones default display Line View displays all your phone lines your favorites and soft key tabs If your phone is idle you can Press a line to access the Dialer If your phone has calls the phone line indicates the number of calls you have and if they are active or held An active call displays a green border A held call d...

Страница 3: ... Press the Answer soft key to answer the incoming call OR Lift the handset OR Press the Speaker or Headset button to answer the incoming call Enter the required number and press the Dial soft key or lift the handset OR Lift the handset and enter the required number Press 80 Dial the required number The Call Centre number and not your personal extension number is displayed to the called contact Pre...

Страница 4: ...n all three parties onto an impromptu conference call With 2 calls in progress 1 call on hold and 1 call active Press the More soft key and then the Join soft key While Mute is activated you can hear all other parties however they cannot hear you During a call press the mute button The mute button is illuminated in red To turn off mute press the mute button again Disposition codes or wrap up codes...

Страница 5: ... feature allows a 3 way call to be set up with a Supervisor Agent and caller Whilst in a call Press the More soft key twice then the Emergcy soft key Enter the phone number of a Supervisor into the Emergency Escalation field Press the Enter soft key to establish the 3 way call Note If the agent initiator hangs up the handset all parties will be disconnected The Escalate function enables an agent t...

Страница 6: ...keys or Feature Access Codes Call Forward Always Call Forward No Answer Call Forward Busy To forward all your calls to another number Press the Forward soft key Select Always Enter the required number to forward your calls to Press the Enable soft key An arrow is displayed on the phone screen next to your phone number Press the Forward soft key Select Always Press Disable To forward your calls to ...

Страница 7: ...on a Conference call To add a contact Press Home and select the Directories icon Select Contact Directory Press the Add Soft key Enter first name scroll down and enter last name Scroll down to the contact field and enter the numbers Select Save soft key From Home View Select Directories Select Contact Directory scroll to the required contact Highlight required contact Press the Info soft key and P...

Страница 8: ...nsity and choose either High Medium or Low Or Select Maximum Intensity Select the Up or Down soft key to adjust the intensity Press the Back soft key to return to the previous screen You can connect an Analogue headset to your phone When the headset button is pressed it illuminates green All calls received will be answered through the headset When the headset is activated Mute and Volume will take...

Страница 9: ...Express profile 3 Go to the Greetings Menu 4 Change your Call Forwarding options 6 Make a Call 8 Change your passcode 9 Exit the Voice Portal Repeat this menu Only available if assigned Press the Messages button Enter your passcode and press Press 3 to access your Greetings menu Press 2 to change your Mailbox Busy greeting 1 Record your Name 2 Change your conference Greeting Go back to previous me...

Страница 10: ...ur mailbox Go to the CommPilot Voice Portal Repeat this menu New messages flagged as urgent are played first The message envelope for each message is played first time and date sender if known followed by the message itself Use your keypad as follows to browse your messages you can interrupt the message or envelope to perform any function 1 2 3 4 5 6 7 ERASE 8 CALL BACK 9 MORE OPTIONS BACK TO MAIL...

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