Telstra VVX 410 Call Centre Phone Guide | November 2015
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Telstra VVX410 Call Centre Phone Guide
From the Home view select the
Messages icon
and select
Message Centre...
Enter a passcode, when prompted;
after your initial login you will need to
change your passcode.
It is essential your passcode be changed for
security reasons. It is important to keep your
new passcode private.
Record your name when prompted
Press the hash key (#)
Follow the prompts to save the
recording, or re-record your name
Press the
Messages
button
,
or
dial the Voice Portal extension.
Enter your passcode followed by the
hash key (#).
Press 1
Press 1 again
Press the
Messages
button
or
dial the Voice Portal extension.
Press the star key (*) during the
greeting.
Enter your mailbox ID (your extension).
Enter your passcode followed by the
hash key (#).
Dial the Voice Portal phone number.
Enter your mailbox ID (your extension)
followed by the hash key (#).
Enter your passcode followed by the
hash key (#).
1... Access your Voice Mailbox
2...
Change your CommPilot Express profile†
3... Go to the Greetings Menu
4... Change your Call Forwarding options
6... Make a Call
8... Change your passcode
9... Exit the Voice Portal
#... Repeat this menu
†... Only available if assigned.
Press the Messages button
Enter your passcode and press #
Press 3 to access your Greetings menu
Press 2 to change your Mailbox Busy
greeting
1... Record your Name
2... Change your conference Greeting
*... Go back to previous menu
#... Repeat menu
Change your mailbox No Answer greeting
Tap the Messages icon
Enter your passcode and press #
Press 1 to access your voice mailbox
Press 3 to change your Mailbox No
Answer greeting
1... Record new No Answer Greeting
2... Play current Greeting
3... Revert to system default Greeting
*... Return to Voice Messaging main menu
#... Repeat menu
Your phone may indicate you have Voicemail
messages by the following:
A message counter in the Home View
A message icon in the status bar
If you have more than one message,
the icon will display a counter indicating
the number of messages
A message icon also scrolls under the
Date and Time display
Press the
Message
Button
(this
will direct you to your voicemail, where
you will follow the prompts to retrieve
your messages, ORr
From Home View select the
Message
icon