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Telstra VVX 410 Call Centre Phone Guide | November 2015 

 

Page 7 

Telstra VVX410 Call Centre Phone Guide

 

 

 

From Home View 

 

Select DND icon  

 

 

 

From Line View 

 

Press 

DND

 soft key, and DND is 

disabled. 

 

Or 

 

From Home View 

 

Select

 DND 

 

 

The 

Do Not Disturb

 Service has been 

turned off. 

 

While engaged in one call: 

 

Press the 

More

 soft key and select the 

Confrncn 

soft key

 

 

Enter the required number or extension 
of the second party 

When the call connects 

 

Press the 

More

 soft key and select the 

Confrncn 

soft key

 

All parties are connected in a three-way 
call. 
To end the conference  

 

Press the 

End Call

 

soft key 

Note: 

If either of the other two parties hang up, 

your call with the remaining party stays intact. If 
you hang up, the other two parties will be 
disconnected   

Note:

 There can be a maximum of 3 parties on 

a conference call, unless you have the 
Executive service pack which has the N-Way 
feature which enables a total of 8 parties on a 
Conference call. 

 

To add a contact: 
Press 

Home

 and select the 

Directories

 icon 

 

 

Select

 Contact Directory 

Press the 

Add

 Soft key 

 

Enter 

first name

, scroll down and enter 

last

 

name

.  Scroll down to the 

contact

 

field and enter the numbers 

 

Select 

Save

 soft key 

From Home View 

Select 

Directories

 

 

Select 

Contact Directory

, scroll to the 

required contact 

 

Highlight required contact 

Press the 

Info

 soft key and Press the 

Edit

 soft 

key.  Make the required changes and press the 

Save

 Soft Key. 

 

From Home view select Directories 

 

Select 

Contact Directory

.  Scroll to 

select the contact 

 

Press the 

More

 soft key and press the 

Delete

 soft key.   

 

The screen will display the message 
“are you sure you want to delete the 
contact?

”  Press 

Yes

 or 

No

 

Your phone maintains lists of Missed, Received 
and Placed calls. Each list can hold up to 100 
entries 

 Missed Calls 

 Received Calls 

 Placed Calls 

 
From Line View

 

 

Use the 

Navigation

 button to access 

and view the Call List: 

 

Press the 

right

 Arrow to view placed 

calls 

 

Press the 

downward

 arrow to view 

missed calls 

 

Press the 

upward

 arrow to view 

favorites 

 

Press the 

left

 arrow to view received 

calls 

Содержание VVX410

Страница 1: ... will not be visible Note 3 This is only required for phones that are on DMS Device Management System platform Use the Page Indicator icon if there are multiple pages to move through the pages Alternatively you can Swipe the screen to display additional icons New Call Press New Call to display Dialler From the Dialler you can enter a number or URL and place a call From the Dialler you can access t...

Страница 2: ...is idle to adjust the Ringer volume press the volume buttons Line View is your phones default display Line View displays all your phone lines your favorites and soft key tabs If your phone is idle you can Press a line to access the Dialer If your phone has calls the phone line indicates the number of calls you have and if they are active or held An active call displays a green border A held call d...

Страница 3: ... Press the Answer soft key to answer the incoming call OR Lift the handset OR Press the Speaker or Headset button to answer the incoming call Enter the required number and press the Dial soft key or lift the handset OR Lift the handset and enter the required number Press 80 Dial the required number The Call Centre number and not your personal extension number is displayed to the called contact Pre...

Страница 4: ...n all three parties onto an impromptu conference call With 2 calls in progress 1 call on hold and 1 call active Press the More soft key and then the Join soft key While Mute is activated you can hear all other parties however they cannot hear you During a call press the mute button The mute button is illuminated in red To turn off mute press the mute button again Disposition codes or wrap up codes...

Страница 5: ... feature allows a 3 way call to be set up with a Supervisor Agent and caller Whilst in a call Press the More soft key twice then the Emergcy soft key Enter the phone number of a Supervisor into the Emergency Escalation field Press the Enter soft key to establish the 3 way call Note If the agent initiator hangs up the handset all parties will be disconnected The Escalate function enables an agent t...

Страница 6: ...keys or Feature Access Codes Call Forward Always Call Forward No Answer Call Forward Busy To forward all your calls to another number Press the Forward soft key Select Always Enter the required number to forward your calls to Press the Enable soft key An arrow is displayed on the phone screen next to your phone number Press the Forward soft key Select Always Press Disable To forward your calls to ...

Страница 7: ...on a Conference call To add a contact Press Home and select the Directories icon Select Contact Directory Press the Add Soft key Enter first name scroll down and enter last name Scroll down to the contact field and enter the numbers Select Save soft key From Home View Select Directories Select Contact Directory scroll to the required contact Highlight required contact Press the Info soft key and P...

Страница 8: ...nsity and choose either High Medium or Low Or Select Maximum Intensity Select the Up or Down soft key to adjust the intensity Press the Back soft key to return to the previous screen You can connect an Analogue headset to your phone When the headset button is pressed it illuminates green All calls received will be answered through the headset When the headset is activated Mute and Volume will take...

Страница 9: ...Express profile 3 Go to the Greetings Menu 4 Change your Call Forwarding options 6 Make a Call 8 Change your passcode 9 Exit the Voice Portal Repeat this menu Only available if assigned Press the Messages button Enter your passcode and press Press 3 to access your Greetings menu Press 2 to change your Mailbox Busy greeting 1 Record your Name 2 Change your conference Greeting Go back to previous me...

Страница 10: ...ur mailbox Go to the CommPilot Voice Portal Repeat this menu New messages flagged as urgent are played first The message envelope for each message is played first time and date sender if known followed by the message itself Use your keypad as follows to browse your messages you can interrupt the message or envelope to perform any function 1 2 3 4 5 6 7 ERASE 8 CALL BACK 9 MORE OPTIONS BACK TO MAIL...

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