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Telstra VVX 410 Call Centre Phone Guide | November 2015 

 

Page 8 

Telstra VVX410 Call Centre Phone Guide

 

 

 

Highlight the call list and select the 
M

ore

 soft key

 

 

Press 

Clear

 soft key

 

 

A menu will display listing all Calls, 
Missed Calls, Received Calls, Placed 
Calls, Displayed.  Scroll onto the 
required list and press the 

Select

 soft 

key. 

 

 

From Line View 

 

Hold down a spare line button 

 

Enter the 

First Name

 

 

Using the down arrow on the navigation 
button, scroll down 

 

In the Contact field, enter a phone 
number or Feature Access Code 

 

Press the 

Save

 soft key 

 

To change your ring type: 
From Home View 

 

Select 

Settings

 icon 

 

 

Select 

Basic

 

 

Scroll down and select 

Ring

 Type 

 

Scroll to select the 

Ring

 type option 

 

Press the 

Play

 soft key to listen to the 

tune 

 

Press the 

Back

 soft key 

three

 times to 

return to the Home view screen 

 

 

From the Home View screen select the 

Settings

 icon 

 

 

Select 

Basic

 

 

Scroll down and select 

Backlight 

Intensity

  

 

Select 

Backlight On Intensity

 and 

choose either High, Medium or Low 

 

Select 

Backlight Idle Intensity

 and 

choose either High, Medium or Low 

 

Or 

 

Select Maximum Intensity 

 

Select the 

Up

 or 

Down

 soft key to 

adjust the intensity 

 

Press the 

Back

 soft key to return to the 

previous screen 

 

You can connect an Analogue headset to your 
phone. When the headset button is pressed it 
illuminates green.  All calls received will be 
answered through the headset.  When the 
headset is activated, Mute and Volume will take 
effect on the headset device. 

 

You set up your phone so that all incoming and 
outgoing calls use your headset. At any time 
you can switch to handset or speaker mode 

 

From the Home Screen 

 

Select 

Settings

 icon 

 

 

Select 

Basic

 

 

Select Preferences 

 

Scroll down and select 

Headset

... 

 

Select Headset memory... 

 

Scroll down and select 

Enabled

  

 

Press the 

Home

 button to return to the 

home screen

 

 

To access Headset memory mode, 
press

 the 

headset key twice.

 

 

The headset button will flash when 
enabled 

 

If your phone is unable to perform certain tasks, 

a warning icon  

  will display in the status 

bar. The warning icon lets you know that your 
phone has one or more issues that you should 
know about. Contact your Customer Group 
Administrator to advise them of this issue. 

 

 

From Line view press the voicemail 

 icon to access voicemail, OR 

Содержание VVX410

Страница 1: ... will not be visible Note 3 This is only required for phones that are on DMS Device Management System platform Use the Page Indicator icon if there are multiple pages to move through the pages Alternatively you can Swipe the screen to display additional icons New Call Press New Call to display Dialler From the Dialler you can enter a number or URL and place a call From the Dialler you can access t...

Страница 2: ...is idle to adjust the Ringer volume press the volume buttons Line View is your phones default display Line View displays all your phone lines your favorites and soft key tabs If your phone is idle you can Press a line to access the Dialer If your phone has calls the phone line indicates the number of calls you have and if they are active or held An active call displays a green border A held call d...

Страница 3: ... Press the Answer soft key to answer the incoming call OR Lift the handset OR Press the Speaker or Headset button to answer the incoming call Enter the required number and press the Dial soft key or lift the handset OR Lift the handset and enter the required number Press 80 Dial the required number The Call Centre number and not your personal extension number is displayed to the called contact Pre...

Страница 4: ...n all three parties onto an impromptu conference call With 2 calls in progress 1 call on hold and 1 call active Press the More soft key and then the Join soft key While Mute is activated you can hear all other parties however they cannot hear you During a call press the mute button The mute button is illuminated in red To turn off mute press the mute button again Disposition codes or wrap up codes...

Страница 5: ... feature allows a 3 way call to be set up with a Supervisor Agent and caller Whilst in a call Press the More soft key twice then the Emergcy soft key Enter the phone number of a Supervisor into the Emergency Escalation field Press the Enter soft key to establish the 3 way call Note If the agent initiator hangs up the handset all parties will be disconnected The Escalate function enables an agent t...

Страница 6: ...keys or Feature Access Codes Call Forward Always Call Forward No Answer Call Forward Busy To forward all your calls to another number Press the Forward soft key Select Always Enter the required number to forward your calls to Press the Enable soft key An arrow is displayed on the phone screen next to your phone number Press the Forward soft key Select Always Press Disable To forward your calls to ...

Страница 7: ...on a Conference call To add a contact Press Home and select the Directories icon Select Contact Directory Press the Add Soft key Enter first name scroll down and enter last name Scroll down to the contact field and enter the numbers Select Save soft key From Home View Select Directories Select Contact Directory scroll to the required contact Highlight required contact Press the Info soft key and P...

Страница 8: ...nsity and choose either High Medium or Low Or Select Maximum Intensity Select the Up or Down soft key to adjust the intensity Press the Back soft key to return to the previous screen You can connect an Analogue headset to your phone When the headset button is pressed it illuminates green All calls received will be answered through the headset When the headset is activated Mute and Volume will take...

Страница 9: ...Express profile 3 Go to the Greetings Menu 4 Change your Call Forwarding options 6 Make a Call 8 Change your passcode 9 Exit the Voice Portal Repeat this menu Only available if assigned Press the Messages button Enter your passcode and press Press 3 to access your Greetings menu Press 2 to change your Mailbox Busy greeting 1 Record your Name 2 Change your conference Greeting Go back to previous me...

Страница 10: ...ur mailbox Go to the CommPilot Voice Portal Repeat this menu New messages flagged as urgent are played first The message envelope for each message is played first time and date sender if known followed by the message itself Use your keypad as follows to browse your messages you can interrupt the message or envelope to perform any function 1 2 3 4 5 6 7 ERASE 8 CALL BACK 9 MORE OPTIONS BACK TO MAIL...

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