Telstra VVX 410 Call Centre Phone Guide | November 2015
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Telstra VVX410 Call Centre Phone Guide
If you are required to initially configure your IP
phone you will be advised of the Username and
Password. This information only needs to be
entered once via the
QSetup
soft key
.
Press the
QSetup
soft key
Select the
Server User
field
Enter the Server User credentials
(obtain this information from Telstra, it
will be your phone number)
Press the
OK
soft key
Scroll down and
select
the
Server
Password
field
Tap the
Mode
soft key and ensure
123
is selected (to select numbers)
Enter the
Server password
This is a 16 digit number that will be
supplied by Telstra
Select
Save Config
to Save the Config
Your phone will automatically reboot
Note 1:
Restarting the phone may take a few
minutes
Note 2:
If your phone has been preconfigured
the
QSetup
soft key will not be visible
Note 3:
This is only required for phones that are
on DMS (Device Management System)
platform.
Use the Page Indicator icon
if there are
multiple pages to move through the pages
Alternatively, you can Swipe the screen to
display additional icons
New Call
– Press
New Call
to display
Dialler
From the Dialler, you can enter a
number or URL and place a call
From the Dialler, you can access the
Directory, Recent Calls and Favorites
Messages
– Press
Messages
to access
your Voicemail Messages
Directories
– Directories allow you to
view all the contacts in your Local
Contact Directory
From your Directory, you can add and
search for contacts, as well as quickly
access the Dialler, Recent Calls and
Favorites
Forward - Allows you to enable/disable
your call forward always, no answer or
busy settings.
DND - Allows you to enable/disable
Do
Not Disturb
. Calls cannot be received
when enabled.
Settings
– Press Settings to access
features and settings to customise your
phone
Applications
– Tap
Applications
to view
custom applications configured by your
CGA
