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CID reporting to CMS over DTMF-based voice call:
Please note that in certain cases you may experience issues with reporting to CMS over DTMF-
based voice call. Success of communication highly depends on the properties of the given GSM
network, such as line quality, line noise and DTMF handling. Due to network digitalization, DTMF
signal tones might get distorted while being processed by the network in such extent that the
receiver will not be able to interpret the transmitted Contact ID event codes. The risk of this is even
higher if the signal is transmitted through multiple GSM operators (e.g. if using SIM cards from
different operators on the transmission and reception site). The device offers an option to adjust
the signals in order to correct such problems, therefore if necessary, special DTMF communication
parameters can be configured in the “
Advanced settings
” menu.
You can configure up to 2 DTMF receiver phone numbers (
TEL1 DTMF
and
TEL2 DTMF
) as
follows.
Name
: CMS DTMF receiver name. The name entered in this section is used for identification of
the receiver within the program, and the program will also use this name when configuring
notification templates. The name should not be longer than 50 characters, and the following
characters cannot be used: ^ ~ < > = | $ % " '.
Phone number
: the phone number of the DTMF receiver.
User phone number settings:
You can configure up to 10 user phone numbers (
TEL1
to
TEL10
) for voice calls, SMS sending
and remote control by SMS and calls.
Name
: user name. The name entered in this section will be used upon selecting the notification
channels when configuring events. The name should not be longer than 50 characters, and the
following characters cannot be used: ^ ~ < > = | $ % " '.
Phone number
: user phone number.
Event acknowledgement options
: when the device sends a notification by call, it requires a
confirmation that the notification has been received, otherwise it will retry to deliver the notification.
In this section you can configure the actions required from each user upon receiving a notification
by voice call. Available options:
Accept call to acknowledge
:
notifications will be acknowledged automatically upon
accepting the calls. After accepting the call, wait at least 3 seconds before ending the call.
Reject or accept call to acknowledge
: notifications will be acknowledged automatically if
the calls are rejected by user, and also if the calls are accepted.
Press
to acknowledge
: notifications need to be acknowledged by pressing the star (
)
key on the phone after accepting the call. The device will confirm that it has received the
command by a short signal tone. It is also possible to acknowledge notifications via SMS.
The SMS-based acknowledgement will acknowledge notifications initiated to the phone
number of the SMS sender. In order to acknowledge a notification via SMS, send the
STOP
message to the phone number of the SIM card installed in the device.
Press
to acknowledge or # to stop notification
: notifications need to be acknowledged
by pressing the star (
) key on the phone after accepting the call. The device will confirm
that it has received the command by a short signal tone. Notification of further users on the
given event can be stopped by pressing the hash (
#
) key on the phone. The device will
confirm that it has received this command by three short signal tones. By pressing the hash
(
#
) key, this also confirms reception of the notification at the same time, so it is not necessary
to press the star (
) key too.
By this option it is also possible to cancel all pending notifications for all events by entering
the
device password#
command (e.g.
1234#
) using the phone’s keys. The superadmin
and admin passwords are both accepted.
