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If cloud usage is disabled in the device settings, the device remains connected to the cloud
for 10 minutes only and thereafter in case of inactivity it disconnects automatically. Therefore, you
have 10 minutes to connect to the device after it sends the reply message.
If you receive no message from the device within 1 or 2 minutes, please make sure that the
settings are correct and that the circumstances of sending the request for connecting satisfy the
conditions mentioned above.
Possible error messages:
Missing APN
The APN is not configured.
Network connection error
The device is unable to connect to the Internet due to an
error, faulty settings, or missing Internet service.
If the APN settings are not configured in the device, or if they are wrong, you can configure this
using the following SMS commands. It is also possible to configure the cloud settings, but normally
the factory default values are configured for this.
SMS command
Specification
APN=APN,PWD=device password#
Configuring the APN
APN=APN,username,password,PWD=device password#
Configuring the APN along with
the username and password
belonging to it
CONNECT=server address:port nr,PWD=device password#
Configuring the cloud server
address and port number, then
connecting to the server
Example on the usage of the commands mentioned above:
APN=internet,PWD=1234#
APN=net,guest,guest,PWD=1234#
CONNECT=54.75.242.103:2020,PWD=1234#
Wait for the device’s reply. After it has confirmed that it has connected to the cloud, continue with
the next step.
Click on the “
Connect
”
button and wait for the connection to establish. The process
of connecting may take a few seconds.
The connection status is indicated by the status icon in the top left corner of the program
window:
disconnected (green)
connected (gray)
After connecting using the valid password, you can configure the device, change settings,
download event logs, monitor system status and perform controls.
To disconnect from the device, click on the “
Disconnect
”
button.
