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LTX Patch and Splice Panel
Installation Guide
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5.2 Technical Support
By e-mail: [email protected]
By phone: 1-509-926-6000
5.3 In-Warranty Service
Contact your Telect equipment distributor, or call Telect Support to talk with a Customer Service Representative. Telect will
repair or replace defective products within the limits of the warranty. See “Repacking for Shipment” in this section.
NOTE: Call a Customer Service Representative for a Return Material Authorization (RMA) before returning any equipment.
5.4 Out-of-Warranty Service
The procedure for out-of-warranty service is the same as for in-warranty service; however, Telect charges a processing
fee. You must submit a Purchase Order along with a Return Material Authorization (RMA) before returning equipment.
Call Telect for assistance in acquiring these forms.
The processing fee guarantees a repair estimate and is credited against actual material and labor costs.
5.5 Repackage for Shipment
Tag the equipment showing owner’s name, address, and telephone number, together with a detailed description of
the problem.
Use the original shipping container if possible. If you do not have it, package the equipment in a way to prevent shipping
damage. Include the RMA inside the container and legibly print the RMA number on the outside of the package, near the
shipping address.
Insure the package.
NOTE: Telect is not liable for shipping damage.