70
13 Trouble-shooting guide
Fault
Possible Cause
Remedy
Various channels are not shown in the
channel list
Wrong channel list selected
Select a different channel list (see
Point 7.2.3.1)
Sound OK, no TV picture
Radio mode switched on
Switch to TV mode
Channels such as DSF and Tele 5
blocked at times
Interference from “DECT telephones”
(cordless telephones)
Increase distance between receiver
station and receiver
Set cannot be operated
Defective data stream —> unit blocked Remove mains plug for approx. 5
seconds, then plug back in
Remote control not working
Batteries flat
Replace batteries
The picture sometimes shows
rectangular blocks. Picture sometimes
goes to freeze frame, no sound.
Picture sometimes black with “no
signal” displayed.
*Heavy rain or snow
*Remove snow from dish
*Antenna incorrectly aligned
*Realign antenna
*Dish too small at receiver
*Use a larger antenna
*Obstacle between dish and
satellite (e.g. a tree)
*Install dish with “clear sight”
No picture, no sound, display lit
*Short circuit in LNB feed
*Switch unit off, rectify short circuit,
re-start unit
*Defective or missing cable connection *Check all cable connections
*Defective LNB
*Replace LNB
*Wrong external unit set on receiver
*Correct setting (see Point 6.4)
*antenna incorrectly aligned
*Realign antenna
No picture, no sound, display not lit up *No mains power
*Check mains cable and plugs
No reception of channels that used to
be OK
*Antenna misaligned or defective
*Check antenna
*Channel being broadcast on a
different transponder
*Carry out search programme
(see Point 8.3)
*Channel no longer being broadcast
*None
Antenna cannot be turned
*Motor not compatible with DiSEqC 1.2 *Use a compatible motor
In Standby Mode the time is not
displayed
*Time not entered
*Run on ZDF, for example, for approx.
30 secs
EN:bed_anl_TechniBox_IR_210610_V53_HB.qxd 27/08/2010 16:35 PÆgina 70
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