44
Total Control Systems
www.tcsmeters.com
PROBLEM
PROBABLE CAUSE
SOLUTION
The Delivery Prompts are
incorrect
Customer ID options have
not be configured
1.
Determine what questions must be asked and enter into Cus-
tomer ID 1 to 4 text.
2.
If question does not show, make sure the Request is enabled.
3.
To make sure operator enters data into Customer ID 1 to 4,
make sure Enforce is Enabled.
4.
Validation only works if a Database has been loaded. Contact
TCS for further support.
Display Precision is incor-
rect
Precision changed for cali-
bration
1.
There are two places to change display precision:
2.
W&M Settings under System Metrics
3.
System Settings under Delivery Settings
Delivery ends during fuel-
ing
Delivery Timed Out
Under Delivery Settings, you must extend your Time Out setting from
180 or 600 seconds.
External Display is not
reading
Red Lion or Tekkino Serial
Display settings are not
Enabled
1.
Go to Auxiliary Devices and Enable External Display.
2.
Choose what is to be displayed under Configure
3.
Pulse driven displays from Red Lion must be configured correct.
Contact Red Lion for support.
I lost my passwords
Passwords are not stored
locally
Contact TCS for factory support.
SYSTEM SETTINGS TROUBLESHOOTING (CONTINUED)
PROBLEM
PROBABLE CAUSE
SOLUTION
Product has wrong Name
The Register was never
calibrated
Go into W&M Settings and select product to change name or add new
product, then calibrate the product.
Metered volume not the
same as Delivered Volume
Product calibration factor
was not properly entered
for 2
nd
product.
1.
Under W&M Settings, read Product 1001 calibration factor and
copy it to Product 1002 under Edit Product Calibration.
2.
Entering calibration factors under Product Parameters will require
a physical calibration operation.
When Product with Addi-
tive Pump is selected, I do
not see or hear the Injector
actuating.
Additive Injector Pump is
not Enabled for Product
Injector Pump not primed
or has leak
1.
Go to Product Parameters of Product with the enabled Injector
Pump, then make sure Additive Injector is on External or Piston.
2.
Check that pump wiring is terminated correctly on Pump Starter
and not reading 9V. If reading 0 or 12V, check the solenoid coil on
the Injector Pump.
3.
Look for leaking fitting on suction side of Injector Pump.
4.
Prime Injector Pump
Ticket is not set up correct-
ly
Ticket must be configured
1.
Go to Accounting and select Configure Ticket
2.
Adjust Ticket configuration by adding, removing or editing each
line. See ticket setup in the TCS User’s Guide for more infor-
mation.
Customer contact infor-
mation is missing from
ticket
Customer contact infor-
mation is not setup in
Header or Footer
1.
Go to Accounting and select Configure Ticket.
2.
Header and Footer Defaults for customer contact information or
messages can be entered here.
Delivery ticket will not
print
Out of paper or printer not
connected
Missing Minimum Ticket
1.
Load paper ticket and press Print.
2.
Check cable connection and termination of printer wiring for loose
connection.
3.
Check for worn cable throughout chassis.
4.
Missing “Minimum” Ticket. Requires a copy from Existing Ticket
and named Minimum.
WEIGHTS & MEASURES SETTINGS TROUBLESHOOTING
Содержание TCS 3000
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