43
Total Control Systems
www.tcsmeters.com
SYSTEM SETTINGS TROUBLESHOOTING
PROBLEM
PROBABLE CAUSE
SOLUTION
Display screen is incorrect
Default display is chosen
1.
If a different display screen is shown, it’s possible the customer
pushed Mode to flip to a different display screen than the De-
fault screen.
2.
If a different display screen is shown during a delivery, then the
Default display screen must be changed. See Display Settings
under System Settings for correction.
Display is too dim, or too
bright
Display brightness was not
adjusted for current envi-
ronment
1.
The Brightness can be adjusted from 30% to 100%.
2.
There is no “Sleep” mode.
Daisy chain communication
is not working
Network Address of regis-
ters are not in proper se-
quence
Printer Host and Client
Addresses are not in prop-
er sequence
1.
Check the RX and TX wiring between registers.
2.
Make sure the printer is wired to the primary HOST register.
3.
Check the Device Addresses of each register, with the primary
HOST as 1 and Clients 2 to 8.
4.
Make sure the primary HOST register has the Client Address
Range set to communicate with all the TCS 3000 registers in the
daisy chain.
5.
Client addresses must have REMOTE PRINTER selected to be
able to print delivery tickets. NOTE: Remote Printer has no
effect on wireless data transfer.
Delivery Not Completed
Previous delivery ticket
was not printed
1.
Press Print to print previous ticket.
2.
Keep Master Switch on until delivery ticket has printed.
3.
Make sure the correct printer is selected.
4.
Make sure TCS 3000 address is correct for each register.
5.
Check power and communication cables for proper connection
or damage.
6.
On initial use of Epson printer, you must cycle power on printer
after #3 dip switch is turned on.
7.
Printer Error light is flashing. If rebooting the printer does not
eliminate the error light, printer must be replaced.
8.
If printer or cable connection is damaged, you must replace.
Disable printer and continue use.
Epson printer release light
flashes.
Low voltage to the Epson
printer.
1.
Check the battery voltage for a minimum of +12.6VDC.
2.
Under extreme cold conditions, the printer may not operate.
Warm up the cab of the vehicle.
3.
If the release light continues to flash, replace the Epson 295
Printer.
No power indicator lights
to the Epson printer.
No power to the Epson
printer.
1.
Verify that the power switch is in the ON position. This switch is
located on the left
-
hand side of the Epson 295 Printer.
2.
Verify that the printer power supply fuse is not blown.
3.
Check the printer power cable to ensure that it is seated proper-
ly. If the problem persists, replace the power cable followed by
the Epson printer.
Time and Date are incor-
rect
Time and Date were not
configured to region
1.
Go Regional Settings to adjust time and date, as well as format.
2.
Set Time through the 24 hour clock, and be sure to use
“Periods” between Hours:Minutes:Seconds
3.
There is no Daylight Time Zone adjustment.
4.
TCS HUB may be setup to sync with Register for time change.
After preset, display shows
a “Pause” and will not fin-
ished transaction.
Preset Top
-
Up or Delivery
Pause is Enabled
1.
Go to Preset Settings and Disable Preset Top
-
Up.
2.
Go to Pause Options and select Allow Pause, then Disable.
Содержание TCS 3000
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