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39
Model H60
Troubleshooting Guide
PROBLEM
PROBABLE CAUSE
REMEDY
PAGE
REF.
2. Hard lock message
appears on LCD.
a. There has been a
thermistor failure (freezing
cylinder, hopper, or glycol)
during the heat treatment
process.
a. The freezer must be
disassembled and brush
cleaned.
15
b. More than 14 days since
last brush cleaning.
b. The freezer must be
disassembled and brush
cleaned every 14 days.
15
3. No product being
dispensed with draw valve
open and machine in the
AUTO mode.
a. There is a freeze- up in
the mix inlet hole.
a. Call a service technician
to adjust hopper
temperature.
- - -
b. The assembled air tubes
are installed incorrectly.
b. Install in the mix inlet hole,
using the end with the
hole in it. Pin on inner air
tube must be positioned at
the bottom of notch in the
outer air tube.
28
c. Beater rotating
counter- clockwise.
c. Contact service technician
to correct rotation to
clockwise.
- - -
d. There is an inadequate
amount of mix in the
hopper.
d. Fill the hopper with mix.
27
4. The product is too stiff.
a. Improper lubrication of
torque rotor o- rings.
a. Lubricate the o- rings
properly.
22
b. Improper consistency
control adjustment.
b. Product, with no syrup
blended (vanilla), should
be dispensed at 26
_
to
28
_
F. (- 3.3
_
to - 2.2
_
C.).
13
c. The torque rotor is
binding.
c. Before installing the
torque arm, check to see
if the torque rotor can be
rotated freely without
binding.
25
d. Not enough syrup is being
blended with product.
d. Calibrate the syrup
system. Syrup delivery
should be 1 oz. (29.6 ml)
in six seconds.
31
e. Torque arm not installed.
e. Install torque arm.
25