T-Home Comfort Pro S, Руководство по установке

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Call Queue Examples of Use
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In the Configurator , create a new group called “Operators” under User Manager: User groups . Activate
the Call queue , Call waiting protection and Call forwarding authorisations for this group and set the
Dial in (outgoing): External option appropriately.
■
Create a user called “Operator 1” under User Manager: User . Assign this user to the “Operators” user
group. Assign the telephone numbers of the Comfort Pro P 500 trunk key and the number of the mobile
Comfort Pro CM 300 to this user.
■
Activate
Call wait. prot.
(call waiting protection) on both terminals in the
Protection
menu.
■
Configure a feature key on the Comfort Pro P 500 which activates/deactivates a “call forwarding immedi-
ately” to the telephone number of the mobile Comfort Pro CM 300 (in the menu
Call diversion:
Divert phone: Immediately
).
Use
Incoming calls are routed to the Comfort Pro P 500 manned by the operator, who then puts the calls through.
A queue is used so that callers do not get a busy signal. The display on the Comfort Pro P 500 indicates how
many calls there are in the queue.
If the operator wants to leave the workstation and take along the enquiry station, call forwarding to the
Comfort Pro CM 300 is activated by pressing a feature key. Calls which are in the Comfort Pro P 500 queue
must still be answered on this telephone. New calls are signalled on the mobile Comfort Pro CM 300 or enter
its queue, allowing the Comfort Pro CM 300 to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by pressing a feature key. Calls
which are already in the queue are switched on the mobile Comfort Pro CM 300. New calls are signalled on
the Comfort Pro P 500 or enter its queue.
Group of Three Enquiry Stations
The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the
number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each
equipped with a Comfort Pro P 500.
Configuration
■
Configure the multi-terminal access or the system access under PBX Configuration: Ports: S
0
.