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Troubleshooting

156

Synapse SB67035 Deskset User’s Guide

Back to Contents

Common Troubleshooting Procedures

Follow these procedures to resolve common issues.

Resolving General Functional Issues

To resolve a blank screen or device that does not work at all:



Ensure the AC plug is plugged into an electrical outlet not powered by a wall
switch.



Verify that the AC power outlet has power. Try plugging in some other AC device.
If nothing works, contact an electrician or use another power outlet.



Verify that the DC plug is plugged into the power jack on the device.



The system devices are not immediately active when powered up and after a
power interruption. Allow at least 30 seconds for the device to boot up.



If you have an SB67031 Deskset using Power over Ethernet (PoE), ask your
system administrator to confirm that the PoE switch is working correctly.

To resolve a sluggish, unresponsive, or unusually behaving device:

Reset the device by pressing the

RESET

button on the back of the Deskset for less than

five seconds or by removing and restoring AC power.

To restore a Deskset to factory defaults:

Insert a pen or paper clip into the Reset hole on the back of the Deskset and press the

RESET

button for more than five seconds.

Pressing the

RESET

button for more than five seconds will erase all data and

settings.

Содержание SB67035

Страница 1: ...rved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Synapse is a registered trademark of Advanced American Telephones...

Страница 2: ...eskset Soft Keys 15 Deskset Status Indicators 16 Call Indicators in Call Appearance Mode 17 Call Indicators in Line Appearance Mode 18 Call Status Icons 19 Call Status LEDs 20 Deskset Dial Pad Entry 2...

Страница 3: ...g a Call on Hold in Line Appearance Mode 50 Transferring a Call in Call Appearance Mode 51 Transferring a call to a busy extension 53 Transferring a Call in Line Appearance Mode 54 Making a Conference...

Страница 4: ...100 Accessing Your Voicemail Remotely 101 Call Log 104 Using the Call Log 105 Managing Missed Calls 107 Reviewing the Call Log List 108 Listening to Voicemail From the Call Log 109 Storing Call Log En...

Страница 5: ...145 Basic Settings 146 Personal Directory 148 Quick Dial Keys 150 Voicemail Distribution 151 Help 154 Troubleshooting 155 Common Troubleshooting Procedures 156 Display Messages 158 Calls Generally 16...

Страница 6: ...re using this AT T product please read Appendix D Important Safety Instructions on page 185 Please thoroughly read this user s guide for all the feature operations and troubleshooting information nece...

Страница 7: ...hey are used in this guide Go back to the last page viewed Go to the previous page Go to the next page Table 1 Description of Text Conventions Text Format Description Screen Identifies text that appea...

Страница 8: ...m can too The Synapse Business Phone System provides simplicity without sacrifice it s simple to install manage and use without sacrificing any of the features you need and expect from a business tele...

Страница 9: ...Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller Instead Synapse uses a distributed control system over a Local Area Network LAN Figure 1...

Страница 10: ...nductor wiring FXO Foreign Exchange Office Ports 4 Hard Keys Fixed function keys See Deskset Hard Keys on page 11 5 Navigation Key Moves the cursor up down left right on the display 6 Quick Dial or Ca...

Страница 11: ...lows access to other calls and features while maintaining call connection 8 SPEAKER During a call switches voice to and from the speakerphone Can be used to answer or start a call or to hang up 9 MUTE...

Страница 12: ...ently received calls 4 New Messages Press SELECT when this is highlighted to access the list of new voicemail messages 5 Help Brief context sensitive help for the current screen 6 Soft Keys See Deskse...

Страница 13: ...Idle screen appears when the Deskset is first turned on and when there is no call activity In Line Appearance mode the Deskset does not display missed calls Figure 5 Idle Screen in Call Appearance mod...

Страница 14: ...y LED indicates whether a line is ringing busy or on hold The Line Appearance keys are used for receiving and making calls to external numbers To call another extension in your office you must use an...

Страница 15: ...ance Mode Key Description Key Description Turns Do Not Disturb on or off Turns Call Forward on or off Pages internal extensions Moves to the next set of soft keys If this key appears there are more th...

Страница 16: ...e minutes of voicemail recording time is available Ringer volume set to zero The ringer is silent Audible Ring Delay is 10 seconds The number indicates the delay you have set Call Appearance mode only...

Страница 17: ...dingly See Call Status Icons on page 19 for a complete description of the available icons Figure 9 Sample Call Appearance Screen Conferencing or transferring external calls requires two Call Appearanc...

Страница 18: ...reen identify the status of each call When there are several lines active press Line Appearance keys to access calls The soft keys change accordingly See Call Status Icons on page 19 for a complete de...

Страница 19: ...d silenced call Indicates an incoming call Off Hook Indicates that you have lifted the corded handset pressed SPEAKER or HEADSET or you are on a phone call Ring Group or Call Queue Ringing Ring Group...

Страница 20: ...all status for a single Deskset In Line Appearance mode all Desksets that share lines also display the same LED activity For example if someone puts a call on line 3 on hold the Line Appearance key fo...

Страница 21: ...nters a 1 Pressing a key numbered 2 to 9 enters characters in the following order 1 Uppercase letters 2 Key number 3 Lowercase letters For example pressing 2 cycles through A B C 2 a b c Pressing 7 cy...

Страница 22: ...SPEAKER switches audio between the corded handset and the speakerphone Using Help Screens In addition to the brief Help messages at the bottom of each screen you can view more Help on the Deskset scre...

Страница 23: ...reate customize menus with your own greeting message and instructions to callers The Auto Attendant may be set up so that callers can access the Auto Attendant directory This allows callers to use any...

Страница 24: ...your Deskset to register your cordless headset See To register the AT T cordless headset on page 133 Figure 12 Optional AT T DECT 6 0 Cordless Headset For more information about installing and operati...

Страница 25: ...ng a number This is referred to as Live Dialing You can also predial or live dial using phone numbers from lists such as the Directory Call Log Redial Quick Dial and Messages In Call Appearance mode y...

Страница 26: ...f three Pages all extensions Turns Do Not Disturb on or off Call Appearance mode only Turns Call Forward on or off Call Appearance mode only Displays the Park list External calls in Line Appearance mo...

Страница 27: ...e you call the number you can press to store the number in your Personal list to delete the last digit entered to insert a two second pause into the phone number CANCEL to cancel predial 2 Lift the co...

Страница 28: ...AKER or HEADSET Press an available Call Appearance or Line Appearance key 2 Enter the extension number or phone number you want to dial as shown below Call Appearance mode shown Call Appearance mode o...

Страница 29: ...ce mode shown Directory Graham Bell Personal 232 555 0176 Heather Phillips 732 555 7318 Ian Stevens 604 555 0184 John Lee 503 555 0194 John Smith 249 Karl Anders 204 Call 13 48 LastNme Quick Dial New...

Страница 30: ...ion Status Screens When the Extension Status screen appears you can press to call the other extension Your incoming call appears on the other Deskset s screen to go directly to the other extension s P...

Страница 31: ...our Deskset to use the Intercom line any time you go off hook To make an intercom call 1 With the Deskset in Idle mode go off hook by lifting the handset pressing SPEAKER or by some other method 2 If...

Страница 32: ...Setting and Changing Your Password on page 136 or Basic Settings on page 146 Calling Restricted Numbers on Your Extension You cannot complete a call to a number that the system administrator has restr...

Страница 33: ...n number and User Password to complete the call To make a restricted call 1 On a Synapse Deskset other than your own dial the number as described in Predialing on page 27 or Live Dialing on page 28 If...

Страница 34: ...dial pad to dial the number To make a call with the cordless headset 1 Press ON OFF on the headset The headset is active when you hear a dial tone 2 Dial the extension or phone number on the Deskset 3...

Страница 35: ...also answer calls with an optional cordless headset When you hear the ring press ON OFF on the headset If you have an analog telephone such as a conference phone connected via an optional Analog Term...

Страница 36: ...QRUH ZG90 LI W UHFHLY HU RU SUHVV QVZHU 63 5 6 7 RU I ODVKLQJ DOO SSHDUDQFH Incoming Call Active Call Press Answer 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 11 Transfer Conf Quick Dial Park M...

Страница 37: ...Multiple Incoming Call Screens If your company has caller ID the incoming call screen displays caller information If the caller ID information is absent because it is unavailable UNKNOWN NAME and UNK...

Страница 38: ...Call Forward No Answer is Voicemail Incoming Calls in Line Appearance Mode Incoming calls appear as shown in Figure 17 and Figure 18 except that the soft key and the navigation arrows and do not appe...

Страница 39: ...y to answer each call You can also press to return the highlight to your active call The active call screen appears Answer Answer Ignore 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 2 51 Transfer...

Страница 40: ...You can press the key or the flashing Call Appearance key or Line Appearance key to answer the incoming call Going off hook does not answer the call but starts a new call on the next available Call A...

Страница 41: ...e destination that you specified in the User Settings See Call Forward All and Call Forward No Answer on page 127 To forward all calls Press when the telephone is idle appears in the upper right corne...

Страница 42: ...arked with the Message icon Press to listen to a message that is being recorded The soft key changes to Press to interrupt the recording and talk to the caller Press to cancel call screening for this...

Страница 43: ...If you do not want the Deskset to automatically answer the call you can press IGNORE to send the call to the Call Forward No Answer target see Call Forward All and Call Forward No Answer on page 127...

Страница 44: ...ll extensions depending on how your system administrator has set Direct Intercom The system administrator can also enable the Deskset to auto answer all external calls Your Deskset responds to Direct...

Страница 45: ...described in Answering a Call on page 39 If no one answers an incoming call from the Call Queue it rings indefinitely Call Forward No Answer rules see Call Forward All and Call Forward No Answer on p...

Страница 46: ...l Queue You can view and answer queued calls from the Queued Calls list For more information see Accessing the Queued Calls List on page 63 Queued Calls Graham Bell 232 555 0176 3 01 Charlie Johnson 2...

Страница 47: ...es differ depending on whether your system is in Call Appearance or Line Appearance mode This chapter describes the differences between the two modes Call Management on page 48 Putting a Call on Hold...

Страница 48: ...page one of three External calls in Line Appearance mode only Simulates a hook flash which signals your telephone service provider to activate a feature Call Appearance mode only Turns Call Forward on...

Страница 49: ...skset reminds you with a brief ring every 30 seconds When a call is on hold you can use the Deskset Menu to access other functions When a call is on hold you can also press any soft key to perform tha...

Страница 50: ...key to take the call off hold making it an active call on their Deskset All Desksets including those that are not assigned that line can view and take your call off hold from the Held Calls list See...

Страница 51: ...l number only if this function has been enabled by your system administrator The call transfer function is enabled by default To transfer a call 1 Press from the active call screen The call is automat...

Страница 52: ...l to your Personal mailbox press to view the next set of transfer options which includes to select an Auto Attendant to which to transfer the call to select a Call Queue if available to which to trans...

Страница 53: ...1 Extension Status Screens You can press to call the other extension Your incoming call appears on the other Deskset s screen and the other party can answer your call if they wish to transfer the wait...

Страница 54: ...umber press an available Line key and dial an external number Depending on your system configuration transferring calls to an outside line may be disabled call a number from a list For example press a...

Страница 55: ...can speak to the person to whom you are transferring the call and announce the transfer cancel the Transfer Setup screen on the first call by pressing CANCEL The call remains on hold 4 To complete th...

Страница 56: ...t a held call and take it off hold or you can start the second call from a list See Accessing Items in Lists on page 62 When the second call has been established the soft key appears 3 To join the cal...

Страница 57: ...mmunicating with each other The icon indicates the conference is on hold A conference is automatically put on hold when you Press an available Call Appearance or Line Appearance key to start a new cal...

Страница 58: ...ss to end the conference Both calls hang up and your Deskset returns to the Idle screen or the Call Appearance or Line Appearance you were on before the conference call to end the highlighted call The...

Страница 59: ...five seconds and then the Idle screen appears If no one retrieves the parked call after a time delay set by your system administrator the default setting is three minutes your Deskset rings and the p...

Страница 60: ...parked call OR 1 Press the soft key until the soft key appears 2 Press to display the Parked Calls list 3 Press or to highlight the desired entry 4 Press to retrieve the parked call The active call s...

Страница 61: ...have a headset connected to the jack on the back of the Deskset that headset becomes active If you have an AT T cordless headset registered to the Deskset the cordless headset becomes active To send...

Страница 62: ...ns start from the Idle screen The Deskset may provide access to the following lists Queued Calls List See Accessing the Queued Calls List on page 63 Park List See Accessing the Park List on page 64 Di...

Страница 63: ...ll Queue key LED flashes orange slowly when there are calls waiting in the Call Queue as shown in Figure 23 Figure 23 Call Queue Key To access the Queued Calls list 1 Press the Call Queue key The Queu...

Страница 64: ...key appears 2 Press The Parked Calls list appears 3 Press or to highlight the desired entry 4 Press to retrieve the parked call The active call screen appears This feature applies to Call Appearance...

Страница 65: ...appears Press to create a message to send to a voicemail distribution list See Sending a New Message to a Distribution List on page 97 Press to view the Mailbox list if you have Group Mailboxes or the...

Страница 66: ...Mailboxes appears a If necessary press or to highlight the desired Mailbox b Press SELECT The Messages list appears 2 Press or until you highlight the desired Messages entry See Voicemail on page 85 f...

Страница 67: ...gure 24 Extension List Functions Extensions Amy Lee 203 Douglas Lewis 205 Edgar Williams 211 Gary Keys 202 John Smith 225 Karl Anders 204 Nick Gibson 212 Use or to scroll or use dial pad for quick sea...

Страница 68: ...live off hook press The Extensions list appears 2 Press or until you highlight the desired entry OR Use the dial pad to jump to the first name that begins with the first letter of the key that you pre...

Страница 69: ...ss and dial quick dial numbers 1 Press the button to the right of Quick dial labels appear 2 Press a quick dial button to the right of a label to dial that number Quick Dial More 1 2 Page DND CallFwd...

Страница 70: ...to edit 4 Enter the desired name and number Press to erase the highlighted character if there is one or else the character before the cursor a Enter the name b Press and enter the number Enter the di...

Страница 71: ...this key appears there are more than four soft keys available More 1 2 indicates that you are on page one of two Shows more details for a particular entry Deletes all entries Redial Mary Williams 8 5...

Страница 72: ...e Personal Entry screen appears with the First Name and number filled in If necessary edit the name and number Press to move the cursor to the Last Name and Phone entries Press to save the entry 4 Pre...

Страница 73: ...o access the Redial list 2 Press or until you highlight the desired entry 3 Press 4 Press CANCEL to exit the Redial list To delete all Redial entries 1 Press REDIAL to access the Redial list 2 Press t...

Страница 74: ...formation on entering other individual letters This searching function uses only the uppercase letters When an exact match is found the entry is highlighted If you enter a letter and the Deskset canno...

Страница 75: ...Held Calls list at your Deskset you can access calls being held on lines 1 to 8 You can view and retrieve any held call in the system from the Held Calls list If the held call is on a line that is no...

Страница 76: ...e WebUI These entries are available only at your extension System This public directory is created and maintained by the system administrator You can view and sort this directory but you cannot modify...

Страница 77: ...ore than eight soft keys available More 1 3 indicates that you are on page one of three Allows you to change previously entered information Deletes the highlighted entry Opens the Directory List Optio...

Страница 78: ...TORY The Directory list appears 2 Press or to highlight the desired entry 3 If necessary press until appears and then press to see names and numbers that are too long to be displayed on the Directory...

Страница 79: ...t screen again 5 To change the default list press or to highlight the desired list and then press 6 Press CANCEL to return to the Directory More 1 3 Directory ABC Accountants Personal 503 555 0194 Amy...

Страница 80: ...its 4 When editing the entry you have the following options Press or to move the cursor Press or to move to the previous or next field Press to erase the highlighted character if there is one or else...

Страница 81: ...ng the entry you have the following options Press or to move the cursor Press or to move to the previous or next field Press to erase the highlighted character if there is one or else the character be...

Страница 82: ...f necessary edit the name and number Press to move the cursor to the Last Name and Phone entries Press to erase the highlighted character if there is one or else the character before the cursor Press...

Страница 83: ...Press DIRECTORY to display the Directory 2 Press or to highlight the entry to be deleted 3 Press to display the soft key 4 Press The confirmation screen appears 5 To confirm the deletion press More 1...

Страница 84: ...or last names When you use the dial pad to search the system searches for the names in the sort order To sort Directory entries 1 Press DIRECTORY to display the Directory 2 To sort the entries by las...

Страница 85: ...f recording time Your system administrator may give you access to one or more Group Mailboxes Group Mailboxes allow more than one person access to voicemail messages You can also record a message and...

Страница 86: ...28 Messages List 1 Name and number displayed 2 Arrows Indicate dialing options available 3 Exclamation mark Indicates a new message 4 Time and date when message was recorded Both are shown for highlig...

Страница 87: ...sage from Message list Dials the selected entry Moves to the next set of soft keys If this key appears there are more than eight soft keys available More 1 3 indicates that you are on page one of thre...

Страница 88: ...will see a screen that allows you to press to see the list of mailboxes Figure 30 Leave New Message or Listen Screen From the Mailbox list screen you can access your personal voicemail and messages st...

Страница 89: ...ning to a message when you delete it the message is not deleted until the listener exits the voicemail session Message playback is not interrupted if you receive a call while playing Group Mailbox voi...

Страница 90: ...access to a Group Mailbox the Messages list appears If you have enabled voicemail distribution see Voicemail Distribution on page 151 the Leave New Message or Listen screen appears Press to create a...

Страница 91: ...all of the voicemail messages in a Mailbox To play new messages 1 On the Idle screen select New Messages The New Messages list appears 2 Press or to highlight the desired message and then press OR Pre...

Страница 92: ...The list is sorted with the newest messages at the top of the list 2 To play a specific message only press or to highlight the desired message and then press OR To play all messages press and then pr...

Страница 93: ...se SB67035 Deskset User s Guide Back to Contents or to skip back or forward by 8 seconds or to skip to the previous or next message CANCEL to cancel playback and leave the highlight on the last played...

Страница 94: ...scribed in Accessing Your Messages on page 90 2 Press or to highlight the desired message 3 Press to display the soft key 4 Press to begin the forwarding process The Forward Message screen appears 5 S...

Страница 95: ...s can be forwarded to three extensions simultaneously Enter the desired extension and press SELECT to remove the currently highlighted extension from the list 7 Optional to record an introductory mess...

Страница 96: ...lly stops recording The message review screen appears You have options to and the introduction again 4 Press The Forward Message screen with Message Introduction Attached appears 5 Press to forward th...

Страница 97: ...enabled the Leave New Message or Listen screen appears 2 Press The Distribution Lists screen appears 3 Press or to highlight the desired distribution list 4 Press SELECT The Record Message screen appe...

Страница 98: ...utomatically stops recording You have options to and the message again 7 Press to forward the message Record Message Press Stop when you are finished recording Stop Quick Dial Message RECORDING Durati...

Страница 99: ...ssages list as described in Accessing Your Messages on page 90 2 Press or to highlight the desired message 3 Press to delete the message The system removes the message from the list and highlights the...

Страница 100: ...o clear all new message indications and display the Message list without exclamation points If you have no other new messages in any Group Mailboxes the MESSAGE WAITING LED turns off 4 If desired pres...

Страница 101: ...mail remotely 1 Dial your company phone number 2 After the call is answered enter your extension number 3 Immediately press the star twice You will hear Enter your access code followed by the pound si...

Страница 102: ...listen to new messages press 1 To listen to old messages press 2 Once you press 1 or 2 and the messages start playing you have the following options To change voicemail options press 8 To stop messag...

Страница 103: ...am in Figure 33 you have the following options To record a primary greeting press 1 To record an alternate greeting press 2 To choose the Primary or Alternate greeting press 7 2 Begin recording after...

Страница 104: ...e Call Log shown in Figure 34 on page 105 by pressing CALL LOG In Call Appearance mode you can view the unanswered calls that you have not yet seen by highlighting New Missed Calls on the Idle screen...

Страница 105: ...w 5 Time and date of highlighted call entry 6 Current Call Log entry number total number of entries Table 15 Call Log Soft keys Key Description Key Description Plays message Only present when there is...

Страница 106: ...s the Call Log list 1 From the Idle screen press CALL LOG The Call Log list appears with the most recent entry at the top To view details for a Call Log entry press then and then The Call Log details...

Страница 107: ...ress CALL LOG The newest call appears first Call Appearance mode only The Deskset notifies you of New Missed Calls on the Idle screen To display the New Missed Calls list highlight New Missed Calls an...

Страница 108: ...r add or remove a 1 Press or to view the dialing options The following dialing options are available nnn nnnn 7 digits 1 nnn nnnn 8 digits nnn nnn nnnn 10 digits 1 nnn nnn nnnn 11 digits Press to dele...

Страница 109: ...ss SELECT 3 Press while the message is playing to delete the voice message There is a slight delay until the message indicators change 4 When the message playback completes the Call Log appears 5 Pres...

Страница 110: ...ess and use the dial pad to enter letters See Deskset Dial Pad Entry on page 21 4 Press and edit the Number if necessary 5 Press to store the entry and return to the Call Log 6 Press CANCEL to exit th...

Страница 111: ...ng the Call Log list from Idle mode To delete all Call Log entries 1 From the Call Log press to display the soft key 2 Press to delete all entries in the Call Log The confirmation screen appears Delet...

Страница 112: ...apse SB67035 Deskset User s Guide Back to Contents 3 Press to confirm the deletion The empty Call Log appears 4 Press CANCEL to exit the Call Log Yes Call Log 0 0 Quick Dial The Call Log is empty Pres...

Страница 113: ...OHP system you may be able to page through loudspeakers If the OHP is a single zone paging system it is included when you page All Extensions The single zone OHP may also be included in an individual...

Страница 114: ...s the Page screen 4 Speak into the speakerphone or pick up the corded handset to speak 5 When finished press hang up the handset or press SPEAKER The Idle screen appears At the extensions being paged...

Страница 115: ...peakerphone or pick up the corded handset to speak 5 When finished press hang up the handset or press SPEAKER The Idle screen appears Multi Zone Overhead Paging If your Synapse system includes an opti...

Страница 116: ...nd then speak into the speakerphone or pick up the corded handset to speak 7 When finished press hang up the handset or press SPEAKER The Idle screen appears Use or to scroll then press SELECT to choo...

Страница 117: ...system administrator can customize your Deskset using the following menus and features Deskset Menu on page 118 Deskset Settings on page 119 User Settings on page 123 Setting and Changing Your Passwo...

Страница 118: ...s Press 2 to display the User Settings menu See User Settings on page 123 for further instructions Press 3 to display the Admin Settings menu See Admin Settings on page 138 for further instructions Pr...

Страница 119: ...Figure 35 Deskset Settings Menu Table 16 Deskset Settings Menu Structure Function See page Submenu 1 Display 120 1 Contrast 1 9 2 Backlight Lo Hi Off 2 Sounds 120 1 Ring volume 0 9 2 Audible Ring Dela...

Страница 120: ...s menu Sounds Use the Sounds menu to set the ring volume delay the beginning of audible ringing pick one of nine ringtones or turn key beeps on and off To access the Sounds menu 1 Press MENU then 1 an...

Страница 121: ...hoose Ringtones Press or to select one of nine ringtones The default is 1 Ringtone samples play when selected 5 Press 4 or 3 in Line Appearance mode on the dial pad to choose Key beeps Press or to sel...

Страница 122: ...iority in all instances To access the Preferred Audio menu 1 Press MENU then 1 and then 3 The Preferred Audio menu appears 2 Select the preferred audio Press 1 to select the Speakerphone Press 2 to se...

Страница 123: ...ll 127 2 Intercom Auto Answer 129 3 Auto Answer 129 3 Voicemail Memory 130 4 Voicemail Memory 130 4 Name Recording 131 5 Name Recording 131 5 Cordless Settings 133 6 Cordless Settings 133 6 Password 1...

Страница 124: ...to use most of the time and an Alternate Greeting for when you are out of the office The Pre Set Greeting Please leave a message after the tone is used when no other greeting is recorded To select th...

Страница 125: ...ppears If a greeting has not been recorded the Greeting Not Recorded screen appears and the Pre Set Greeting is used The User Settings menu appears You cannot delete or record over the Pre Set greetin...

Страница 126: ...t 3 To record your greeting press The recording screen appears 4 Press when you are finished The message review screen appears 5 Press to review the message The recording is saved until you press agai...

Страница 127: ...ing the WebUI See Basic Settings on page 146 Call Forward No Answer can only be set by the system administrator This setting determines the delay of and the destination for unanswered calls for each e...

Страница 128: ...to move to the to AutoAtt field and select an Auto Attendant RingGrp Press to move to the to RingGrp field and select a Ring Group 3 To confirm the change press The User Settings menu appears An error...

Страница 129: ...he change The User Settings menu appears If your system administrator has enabled Direct Intercom on your Deskset you cannot enable Auto Answer The message Auto Answer is currently unavailable appears...

Страница 130: ...emaining minutes left for recording a message in voicemail This screen is for informational purposes only 2 Press The User Settings menu appears Auto Answer Enabled Delay 5 sec Use or to move highligh...

Страница 131: ...her extensions in the system To record and play a personal name 1 Call Appearance mode Press MENU then 2 and then 5 Line Appearance mode Press MENU then 2 and then 4 The Name Recording menu appears 2...

Страница 132: ...ing menu press 2 to delete the personal name A confirmation screen appears 2 Press to confirm After you delete your recorded name the Auto Attendant will announce your extension number instead Play Re...

Страница 133: ...skset searches for the headset 4 When registration is complete Cordless Headset is currently Registered appears and the cordless headset ON OFF light turns solid blue 5 Press The Cordless Settings men...

Страница 134: ...s menu appears 2 Press 1 to display the Cordless Headset Registration menu 3 Press The confirmation message appears 4 Press to confirm deregistration The Deskset screen then displays Cordless Headset...

Страница 135: ...rdless accessory terminates after the time out period of two minutes if registration is not successful If the registration process times out on the cordless accessory the cordless accessory resets its...

Страница 136: ...ess 1 Use the dial pad to enter a password of up to six digits To correct errors press or to start over press Press and enter the new password again To accept the change press The Password Saved scree...

Страница 137: ...s MENU then 2 and then 8 Line Appearance mode Press MENU then 2 and then 7 The Voicemail to Email menu appears 2 Press or to select the desired Voicemail to Email mode OFF Email Copy Voicemail message...

Страница 138: ...mation on these settings see the Synapse Administrator s Guide available for download at www telephones att com synapseguides The Admin Settings are determined by your system administrator Only someon...

Страница 139: ...number device status IP Address and Firmware number are listed with other information 2 Press to view additional information 3 Press to return to the main menu Deskset Information Quick Dial Model No...

Страница 140: ...e Do Not Disturb 1 From the Idle screen press If necessary press to display appears in the top right of the Idle screen 2 Press to turn DND off disappears from the screen DND More 2 2 DND DND ON Quick...

Страница 141: ...Highlight the name of the Auto Attendant you want to manage and press SELECT 4 Press or to select Scheduled OFF or Manual Scheduled Turns the selected Auto Attendant on Incoming calls are forwarded t...

Страница 142: ...u that the system administrator has set No weekly schedule applies 5 Press to save the setting The list of Auto Attendants appears Line Appearance mode For these settings to come into effect the syste...

Страница 143: ...ace WebUI that resides on the Deskset See Accessing the Web User Interface WebUI on page 144 After you log on to the WebUI you can configure the following features Basic Settings on page 146 Personal...

Страница 144: ...er 5 Type the Deskset IP address in the browser address bar and press ENTER on your computer keyboard 6 A Login page appears 7 Under Login Name log on as a user by typing your extension number 8 Enter...

Страница 145: ...I displays an error message at the top of the page The field with the incorrect value is highlighted in yellow as shown in Figure 39 You can view a more detailed error description by resting your mous...

Страница 146: ...or enters is displayed on internal calls In Call Appearance mode callers using the Auto Attendant can search for your Extension Name to reach your extension Figure 40 WebUI Basic Settings Call Appeara...

Страница 147: ...s select an Auto Answer delay or disable Auto Answer if it was previously enabled from the Deskset See Auto Answering on page 43 and Automatic Answering on page 129 Line Appearance mode Under Intercom...

Страница 148: ...rator can also create a System Directory of names and phone numbers referred to as System list on the Deskset that is available to all extensions To add an entry to the Extension Directory 1 In the na...

Страница 149: ...ormation 4 Click to accept your changes or to reject the changes To sort and delete Personal Directory entries 1 In the navigation menu at left click Personal Directory to display the Directory List 2...

Страница 150: ...irst to indicate this is an external call To edit or delete an entry type over the entry 3 To save the entries click or to reject the changes click 4 Press the key to the right of the label on the Des...

Страница 151: ...will be an additional step every time you press MESSAGES to access your voicemail See Accessing Your Messages on page 90 To enable and disable voicemail distribution lists 1 In the navigation menu at...

Страница 152: ...Lists page 2 Click The Create Distribution List page appears 3 Enter a Name for the voicemail distribution list 4 Assign Distribution List Members Select one or more extensions from the Available Exte...

Страница 153: ...want to edit or delete The Edit Distribution List page appears 3 Optional Click to delete this distribution list and then go to Step 6 4 Edit the distribution list Name as needed 5 Assign Distribution...

Страница 154: ...pse SB67035 Deskset User s Guide Back to Contents Help To access WebUI Help 1 In the navigation menu at left click Help A PDF Help file opens 2 To view a topic click the link for that topic The page f...

Страница 155: ...ges on page 158 Calls Generally on page 160 Incoming Calls on page 164 Outgoing Calls on page 167 Voicemail on page 169 Other Deskset Features on page 172 WebUI on page 174 PC Deskset Interaction on p...

Страница 156: ...evice The system devices are not immediately active when powered up and after a power interruption Allow at least 30 seconds for the device to boot up If you have an SB67031 Deskset using Power over E...

Страница 157: ...kset Troubleshooting See Other Deskset Features on page 172 1 Verify that the device battery has power When removed from the charger the cordless headset emits a dial tone or three beeps when you pres...

Страница 158: ...ble before restoring factory defaults by pressing the RESET button more than five seconds Probable Cause Corrective Action The Ethernet cable is unplugged Ensure that one end of the Ethernet cable is...

Страница 159: ...he reset switch for more than five seconds The device software version is different than the rest of the system Ask your system administrator to update all devices to the current software version Prob...

Страница 160: ...at call is dropped Maximum Call Duration was exceeded Calls that are forwarded or transferred to an external phone number use two PSTN lines or voice channels for the duration of the call To avoid tyi...

Страница 161: ...t digits match the park extension prefix Probable Cause Corrective Action You may be experiencing network problems Your LAN administrator should ensure the following minimum guidelines are met A switc...

Страница 162: ...in Probable Cause Corrective Action Call Appearance mode only The Call Forward All settings are incorrect Check that Call Forward All is on should appear in the top right corner of the screen while in...

Страница 163: ...field Enter a 9 or whatever digit if any that must be dialed first for an external call Call Appearance mode only Confirm that the Call Forward All Target is set to Phone On the Deskset press MENU 2 2...

Страница 164: ...keys Incoming calls may be directed to a Ring Group or Call Queue that you are not part of Calls may also be redirected via DID numbers and Trunk Routing Line Appearance mode only Incoming calls on t...

Страница 165: ...pound sign to start the search Probable Cause Corrective Action The Deskset is set to Call Forward All Deactivate Call Forward All On the Idle screen press Direct Intercom is enabled and only calls f...

Страница 166: ...ervice from your local telephone service provider for this feature to work on your phone The caller must be calling from an area that supports caller ID Both you and your caller s telephone companies...

Страница 167: ...t your system administrator Probable Cause Corrective Action An external phone number cannot be accessed through the Gateway Ensure that you enter a 9 or whatever digit if any that must be dialed firs...

Страница 168: ...ll Appearance mode only If any x11 extensions already exist such as 411 or 611 then the extensions take precedence In other words dialing 411 calls extension 411 not the 411 directory service 911 cann...

Страница 169: ...ive Action Calls are not being directed to voicemail or the voicemail memory is full Call Appearance mode only Verify that Call Forward All is off or is targeted to voicemail Press to turn this featur...

Страница 170: ...er than six seconds the Deskset stops recording and disconnects the call If the Deskset s memory becomes full during a message the Deskset stops recording and disconnects the call If the caller s voic...

Страница 171: ...ering your remote access code user password If you have no password press star star and then pound Confirm you are calling from a touch tone phone When you dial a number you should hear tones If you h...

Страница 172: ...IP address to match the other Desksets Probable Cause Corrective Action Call Appearance mode only The selected Deskset is set up to forward all calls Disable the call forwarding on the selected Deskse...

Страница 173: ...dial entries on the WebUI to write over an existing entry a Log on to the WebUI and click Quick Dial Keys b Edit the quick dial entries c Click Your SB67035 Deskset has been configured for Call Queue...

Страница 174: ...ird line of the information Ensure that there is an Ethernet cable attached to Network port on the Deskset and to the LAN If a PC at the same workstation is sharing the LAN connection attach an Ethern...

Страница 175: ...Probable Cause Corrective Action A computer connected through the Deskset will be limited to 100 Mbits s Use separate Ethernet connections for the Deskset and the computer so that the computer can tak...

Страница 176: ...Deskset On the Deskset press MENU 2 6 2 Call Appearance mode or MENU 2 5 2 Line Appearance mode Once the headset is registered the headset light is blue when the headset is placed in the charger Regis...

Страница 177: ...close to being out of range Try moving closer to the Deskset Other electronic products can cause interference with your headset Try installing the Deskset far away from devices such as televisions mic...

Страница 178: ...adset is registered to the Deskset On the Deskset press MENU 2 6 Call Appearance mode or MENU 2 5 Line Appearance mode If the headset is registered the screen indicates 2 Headset Registered Probable C...

Страница 179: ...registered it may not be yours Deregister your headset from the Deskset and ask all users in the vicinity to deregister their headsets At a Deskset press MENU 2 6 2 Call Appearance mode or MENU 2 5 2...

Страница 180: ...egistered to If the headset is registered to an unknown Deskset which has AC power you must carry the headset out of range of the Deskset and perform the Deregistration sequence described above You wi...

Страница 181: ...in HELP menus goes back to previous page Backspace the cursor when entering data Dials the selected entry Turns Call Forward on or off Cancels action and returns user to previous mode Clears the acti...

Страница 182: ...user to create a new message and send it to Desksets on a predefined distribution list Goes to the Mailbox list Moves to the next set of soft keys If this key appears there are more than four soft key...

Страница 183: ...wed by FCC Federal Communications Commission and IC Industry Canada Actual operating range might vary according to environmental conditions at the time of use Voice Channels Deskset cordless headset 5...

Страница 184: ...tall the equipment near a sink bathtub or shower Electrical Storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety exercise caution when using el...

Страница 185: ...t to an authorized service facility Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electri...

Страница 186: ...TTN Information Technology Group Synapse Syn248 GPL code request along with a written request for the available code If your request does not fully comply with the foregoing requirements VTech reserve...

Страница 187: ...earance key that is not busy with predialing dialing ringing or an active or held call BYPASS port An RJ 11 jack on the PSTN Gateway that allows for communication during power outages Plug an analog t...

Страница 188: ...and phone numbers available to only a single extension referred to as Personal list on the Deskset Extension list A list of names and extension numbers for the Synapse system telephones extension numb...

Страница 189: ...data devices to communicate with each other LCD Liquid Crystal Display The screen that provides instructions and feedback LED Light Emitting Diode A small light on a device that indicates status live...

Страница 190: ...as if you were dialing a local call Depending on your system configuration you may need to dial a prefix such as 9 to make remote site calls Consult your system administrator RF radio frequency The co...

Страница 191: ...g standard to transmit voice and data between devices trunk A communications connection between the Synapse system and the telephone company unsupervised transfer Occurs when you do not communicate wi...

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