Symantec SERVICEDESK 7.0 MR2, Руководство по внедрению

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installation but only if you clicked the Show Advanced Settings During
Installation option on the Server Roles page.
See “Installing the ServiceDesk application software on the ServiceDesk server
computer” on page 61.
The Symbus Object Relational Mapper (ORM) provides an exchange for the data
that is passed between the key ServiceDesk processes and the Process Manager
database. The ORM runs in the background when you use ServiceDesk.
The ORM performs the following functions:
■
Controls how the process data is stored in the database.
■
Allows for the real-time, dynamic reflection of the data in the database as you
enter it in ServiceDesk.
Typically, you select the same settings here as on the Workflow Persistence page.
See “Workflow Persistence page” on page 83.
Table 5-17
Options on the Symbus ORM page
Description Option
Does not store the process data and does not connect the Object Relational Mapper.
Warning:
We recommend that you select a different option
The processes that require multiple user interactions can work only if you store the process
data. For example, ServiceDesk assigns tasks based on a stored task ID. If you do not store
that ID, no one can retrieve the task details.
In rare, advanced installations, you might select this option to split the load on the server
for scalability purposes.
No Setup
Stores the process data. Also uses the Process Manager settings to connect the Object
Relational Mapper using the same SQL server as the Process Manager database. The Process
Manager settings are the ones that you specified on the Workflow Persistence page, in
SQL Server Settings.
We recommend that you use these settings.
See “Workflow Persistence page” on page 83.
Use Process Manager
Settings
Lets you store the process data in a separate database and specify the connection to the
SQL server on which the database resides. If you choose to use a separate database, you
must configure it outside of the ServiceDesk installation.
This option is used in rare cases only.
Custom Settings
Lets you validate the connection information that you specified.
This option is available only when you choose to use custom settings.
Test Connection
Installing ServiceDesk
Symbus ORM page
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