Symantec SERVICEDESK 7.0 MR2, Руководство по внедрению

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Automatically discover resources such as computers and software.
For example, the Symantec Management Platform can discover the computers
in an organization and add them to the CMDB.
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Import resources.
For example, you can import Active Directory objects, such as users, computers,
sites, and subnets, into the CMDB. This feature lets you leverage the data that
already exists in Active Directory without re-creating it. You can schedule
regular imports to keep your CMDB populated with up-to-date resources,
allowing better management of your environment.
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Create resources manually.
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Create associations between resources.
For example, associations can be created between users, computers, and
departments.
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Create customized actions and rules to manage and manipulate data.
See “About populating the CMDB for ServiceDesk” on page 53.
About Workflow Designer
Workflow Designer lets an administrator customize workflows to meet the needs
of the organization. With Workflow Designer, you can design workflows to apply
rules, make decisions, display interfaces, interview users, and route documents.
Workflow Designer is a component of Workflow Solution. ServiceDesk is based
on Workflow Solution.
A version of Workflow Designer is included with ServiceDesk.
See “About workflows, processes, tickets, and tasks” on page 23.
The Workflow Designer that is included with ServiceDesk lets you modify the
ServiceDesk workflows in any way that you want. However, the ability to create
a new workflow or use the data integration components require an Advanced
Workflow license.
You can install Workflow Designer at the same time and on the same computer
as the ServiceDesk application software. However, Workflow Designer is typically
installed on a client computer instead of the ServiceDesk server computer.
See “Installing Workflow Designer on a client computer” on page 64.
Understanding ServiceDesk concepts
About Workflow Designer
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