Symantec SERVICEDESK 7.0 MR2, Руководство по внедрению

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Table 4-6
The dedicated servers that ServiceDesk requires
Description Server
ServiceDesk requires a Symantec Management Platform 7.0 product. Although a Symantec
Management Platform product can require several servers, the platform itself is typically
installed on the Notification Server computer. The Symantec Management Platform runs
on a 32-bit server.
See “ServiceDesk requirements for the Notification Server computer” on page 46.
For more information about the recommended hardware configurations, see knowledge base
article 45803, Altiris 7 Planning & Implementation Guide. It is available at the following URL:
https://kb.altiris.com/article.asp?article=45803&p=1
Notification Server
computer
The ServiceDesk server is a 64-bit computer that contains the ServiceDesk application
software and its workflows and processes.
This server might also be referred to as the Process Manager server or the Workflow Server.
This server cannot contain an installation of Helpdesk Solution.
See “System requirements for the ServiceDesk server computer” on page 47.
ServiceDesk server
computer
The ServiceDesk databases must reside on a SQL Server computer.
See “System requirements for the SQL Server computer” on page 48.
The ServiceDesk solution software and the Symantec Management Platform can share a
SQL Server computer.
SQL Server computer
You can use any of several configurations for setting up the Notification Server
computer, the ServiceDesk server computer, and the SQL Server computer.
See “Server configuration options for the ServiceDesk installation” on page 49.
ServiceDesk requirements for the Notification Server computer
ServiceDesk requires the Symantec Management Platform to be installed and
running. The Symantec Management Platform must always be installed on its
own 32-bit server.
For more detailed information about the requirements for the Notification Server
computer, see the Symantec Management Platform Installation Guide. This guide
is available when you download the Symantec Management Platform product.
After you install the product, the guide is also available from the Start menu,
under Altiris > Symantec Installation Manager > Symantec Management
Platform Installation Guide.
Planning to install ServiceDesk
Server requirements for the ServiceDesk installation
46