Symantec SERVICEDESK 7.0 MR2, Руководство по внедрению

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Table 4-4
Process for upgrading to the Symantec Management Platform and
ServiceDesk 7.0 from Altiris 6.x
Description Process Step
ServiceDesk requires a Symantec Management Platform 7.0 product.
During this step, you perform the following tasks:
■
Upgrade your Altiris 6.x product to a Symantec Management
Platform 7.0 product.
The upgrade of Altiris 6.x is managed through the Symantec
Installation Manager. You can choose the solutions to upgrade
during the upgrade process.
For more information, see the Symantec Management Platform
Installation Guide, which is available when you download the
product.
■
Migrate any Altiris 6.x data to the Symantec Management Platform
7.0 product.
For more information about migrating Altiris 6.x data, see
knowledge base article 44969, Migration of 6.x Data to Symantec
Management Platform 7.0. It is available at the following URL:
https://kb.altiris.com/article.asp?article=44969&p=1
Upgrade to the Symantec
Management Platform 7.0. Step 1
During this step, you perform the following tasks:
■
Set up a 64-bit computer as the ServiceDesk server.
This server cannot contain an installation of Helpdesk Solution.
See “System requirements for the ServiceDesk server computer”
on page 47.
■
Add the ServiceDesk server computer to the Administrators group
on the SQL Server computer.
See “Adding the ServiceDesk server computer to the Administrators
group” on page 51.
■
Set up the SQL Server computer.
See “System requirements for the SQL Server computer”
on page 48.
See “Server configuration options for the ServiceDesk installation”
on page 49.
Set up the environment for
the ServiceDesk application
software. Step 2
Planning to install ServiceDesk
Upgrading to the Symantec Management Platform and ServiceDesk 7.0 from Altiris 6.x
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