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Symantec™ ServiceDesk Implementation Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 7.0 MR2
Legal Notice
Copyright © 2010 Symantec Corporation. All rights reserved.
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The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation/reverse engineering. No part of this document
may be reproduced in any form by any means without prior written authorization of
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THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,
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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,
ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO
BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,
PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED
IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
The Licensed Software and Documentation are deemed to be commercial computer software
as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in
Commercial Computer Software or Commercial Computer Software Documentation", as
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Symantec Corporation
350 Ellis Street
Mountain View, CA 94043
http://www.symantec.com
Содержание SERVICEDESK 7.0 MR2
Страница 1: ...Symantec ServiceDesk Implementation Guide Version 7 0 MR2 ...
Страница 6: ......
Страница 12: ...Contents 12 ...
Страница 14: ...14 ...
Страница 22: ...Introducing ServiceDesk Where to get more information 22 ...
Страница 30: ...Understanding ServiceDesk concepts About ServiceDesk licenses 30 ...
Страница 34: ...34 ...
Страница 56: ...Planning to install ServiceDesk Information to collect for the ServiceDesk installation 56 ...
Страница 86: ...Installing ServiceDesk System Check page 86 ...
Страница 108: ...Configuring the initial ServiceDesk settings Uninstalling ServiceDesk from the ServiceDesk server computer 108 ...
Страница 120: ...Migrating data from Altiris Helpdesk Solution Migrating categories from Helpdesk Solution 120 ...
Страница 122: ...122 ...
Страница 140: ...Configuring the ServiceDesk application About the Service Catalog and service items 140 ...
Страница 164: ...Distributing the ServiceDesk documentation Adding the ServiceDesk documentation to Document Management 164 ...
Страница 182: ...Default categories in ServiceDesk Default classifications for problems 182 ...