Symantec SERVICEDESK 7.0 MR2, Руководство по внедрению

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in the default ServiceDesk groups while using your organization’s preferred group
names.
See “About ServiceDesk authentication” on page 143.
Table 6-8 Options on the ServiceDesk Groups page
Description Option
Enables the Group Name to Use option for the selected group. From AD
Lets you type or select the group from your Active Directory that
corresponds to the ServiceDesk group.
This option is either a drop-down list that contains the groups
in your Active Directory or a box in which you type a group name.
Group Name to Use
Lets you toggle between a drop-down list or a text box for the
group name entry. Switch to Drop Down
Form
Switch to Textbox Form
Sample Data Configuration page
This page lets you install sample data to the ServiceDesk portal. It appears during
the configuration segment of the ServiceDesk Setup wizard.
The sample data consists of predefined users, organizational units, categories,
and process tickets. You can use the data for testing, training, or evaluation
purposes. It is not intended for production use.
See “Configuring the ServiceDesk application software during installation”
on page 88.
Table 6-9
Options on the Sample Data Configuration page
Description Option
Installs the sample data that is listed on the page. Install Sample Data
Lets you type a domain name to append to the sample user names
to form logon names.
You can use any domain name, including your organization’s
domain. You might want to use an alternate name so that you
can easily find and delete the sample users later.
Domain Name
Configuring the initial ServiceDesk settings
Sample Data Configuration page
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