Symantec SERVICEDESK 7.0 MR2, Руководство по внедрению

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Table 5-2
Options on the Maintenance page
Description Option
Performs a complete, new installation.
See “Installing a Symantec Management Platform product and ServiceDesk for the first
time” on page 37.
New Install
Upgrades the existing instance of the ServiceDesk application software or Workflow
Designer to a new version.
See “Installing an upgrade to the ServiceDesk application software” on page 67.
Upgrade
Uninstalls the ServiceDesk application software or Workflow Designer. For example, you
might want to move the ServiceDesk application software to a different ServiceDesk server
computer.
This procedure uninstalls the ServiceDesk application software and the Workflow Designer
software only. It does not uninstall any of the ServiceDesk databases.
The ability to uninstall ServiceDesk is available in ServiceDesk 7.0 MR1 or later.
See “Uninstalling ServiceDesk from the ServiceDesk server computer” on page 106.
Uninstall
Lets you import the installation settings from an XML settings file that was created during
a previous installation.
When you select this option, the Open dialog box opens, in which you can select a saved
settings file.
The settings file is created during a ServiceDesk installation, on the System Check page.
It contains all the settings that were used for the installation.
Typically, you use this settings file for support purposes or when you need to reinstall
ServiceDesk. If you select this option, the saved settings appear on the ServiceDesk Setup
wizard pages as you step through the installation.
This option does not apply to upgrades or uninstalls.
Use Settings File
69 Installing ServiceDesk
Maintenance page