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Chapter 3: Troubleshooting
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at [email protected] or by phone at:
(408) 503-8000, option 2. You can also send fax to us at (408) 503-
8019.
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Frequently Asked Questions
Question: What are the various types of memory that my mother-
board can support?
Answer:
The i2DML-8G2/i2DML-iG2 has eight 184-pin DIMM slots that sup-
port registered ECC DDR-200 (PC1600) SDRAM modules (-utilizing DDR-266
operating at 200 MHz). It is strongly recommended that you do not mix
memory modules of different speeds and sizes. (Either 4 or 8 of identical
DIMMs shall be installed.)
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Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also,
note that as a motherboard manufacturer, Super Micro does not sell directly
to end-users, so it is best to first check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s)
with the specific system configuration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site(http://www.supermicro.com/TECHSUPPORT/TechSupport.htm) be-
fore contacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
