EVERGEN M SERIES USER MANUAL
WARRANTy
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Sol by Sunna Design | 990 Biscayne Boulevard, Office 701, Miami, FL 33132, USA | 1.800.959.1329 | [email protected]
Troubleshooting
The EverGen App is able to perform basic troubleshooting, below are also some guidelines to resolve product
performance issues.
For more detailed troubleshooting, connect to the EMS using the Evergen Setup app and go to the “Diagnostics”
page. This section displays all current faults as well as real time and historical energy data. The Diagnostic feature
also allows for a detailed report to be emailed into Customer Service so that Sol can help you resolve any issues.
Symptom
Circumstances
Possible Cause (solution)
Fixture won't turn on...
...at night time
Blown battery fuse (check wiring, replace battery fuse)
Solar panel shaded, causing drained batteries & low-voltage
disconnect (prune trees, move pole)
Solar panel wiring problem caused drained batteries & low-
voltage disconnect (check SOLAR PANEL wiring)
Fixture wiring problem (check fixture wiring for short/open
circuit)
Fixture turns off...
...in the middle of the night
EMS programmed to run for specific time after dusk. This may
be correct operation. Please check with your Sol distributor.
Solar panel shaded, causing drained batteries & low-voltage
disconnect (prune trees, move pole)
Fixture turns on...
...during the day
Solar panel wiring open circuit causing system to think it is
night. Check Solar panel wires & connectors.
Fixture dims...
...during the night
Solar panel shaded, causing drained batteries & low voltage
disconnect (prune trees, move pole)
