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Warranty Information
Return/Exchange Goods Policy:
Return of Goods: 18% Return Charge for a Restocking Fee for returned goods when customer
makes a wrong order of item(s), still in original Packing. A Return Merchandise Authorization
(RMA) Form(s) will need to be filled out and processed through the Sunflower Medical LLC
Customer Service Department. Once RMA is issued, customer must return all item(s) placed on
the RMA within five working days from the date of the RMA to Sunflower Medical LLC.
Without an Authorized RMA, all item(s) will be returned to the customer at the customer’s
expense.
Repairs or Replacements are offered for defective item(s). Also a RMA action must be
completed before any repairs or replacements can be completed.
Sunflower Medical LLC: Replacement for wrong item(s) shipped, RMA form must also be
completed, and then item(s) will be replaced or repaired at no cost.
Warranty Provisions:
Warranty: Sunflower Medical LLC; Warrants that all products provided under this agreement are
free from defects in material and workmanship, for the following stated warranty period from the
date of delivery.
Sunflower Medical LLC guarantees all purchased equipment to be free from defects in material
and workmanship as follows: Control Unit – One (1) year; Mattress – Two (2) years on air cell
welds; One (1) year on Bottom Cover, Manifold & Foam Base; Top Cover – Ninety (90) Days.
All parts found defective within that period shall be repaired and/or replace, with the cost of
repair and/or replacement, to be borne by Sunflower Medical LLC. The warranty is not valid and
repairs and/or replacement will not be made free of charge, if the product has been misused or
damaged by accident.
Sunflower Medical LLC reserves the right to make this determination based upon the condition
of product upon time of receipt.
For warranty information in Canada please contact Canadian Medical Healthcare at 1-877-850-
1330.
Take our customer satisfaction survey and tell us what you think of our product!
Go to our Contact page at www.sunflowermedical.com
